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Service Writer/Advisor

1 month ago

Orlando, United States Incubation Systems Private Limited Full time

*Job Tittle: Service Writer*

*Duration: 6 Months*

*Location: Orlando, FL 32810*

*Shift: 40/week; 8AM-5PM overtime is possible*

Job Summary

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

*Key Responsibilities*:
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customer’s needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding clients' or distributor warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

Location: 100% on-site
*Education:* HS diploma; college education is a plus but not required
Candidates must have good customer service skills and experience within Automotive/Diesel market

Job Type: Contract

Pay: $20.00 - $25.00 per hour

Shift:
* Day shift

Work Location: In person