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Village of Schaumburg, Customer Service Clerk

2 months ago

Schaumburg, United States Illinois City County Management Association (ILCMA) Full time

The Village of Schaumburg is a thriving community of 78,723 residents located 11 miles west of O’Hare International Airport and approximately 26 miles northwest of Chicago. Not only is Schaumburg the twelfth-largest community in the State of Illinois, but it is also home to the second-largest concentration of retail, office, and commercial activity. Notable village distinctions include being rated as an excellent or good place to live by 95% of respondents in the National Community Survey; having multiple highly-awarded and accredited departments; being selected as a Best-In-Class-Employer by Gallagher for midsize employers and being recognized as a Better Business Town by The Better Business Bureau of Chicago and Northern Illinois. The village employs approximately 600 employees in 12 departments, including police, fire, engineering and public works, communications, community development, cultural services, economic development, finance, general government, human resources, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be. NOW ACCEPTING APPLICATIONS FOR THE POSITION OF: Customer Service Clerk (Finance Department) Interested candidates are encouraged to apply as soon as possible. Interviews will be conducted as applications are received. This position will remain open until filled. STARTING PAY RATE: $21.82 – $24.32 per hour based on a 35-hour workweek. Salary dependent on qualifications. The salary range for this position is $21.82 – $31.81. This position is represented by a union; you may refer to the AFSCME collective bargaining agreement available on our website. Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position. JOB SUMMARY: This position performs a variety of functions within the collections division, such as comprehensive coordination for the issuance of all licenses and real estate transfer stamps, payment collection and communication of various village programs, and front-line customer interaction via phone, customer service requests, emails, or in-person contact. The ideal candidate will need to effectively and clearly communicate to a full range of people and prioritize multiple projects efficiently. We are looking to add a team member with the ability to organize time and resources effectively and with accuracy. JOB DUTIES: Greets and provides service to all customers. Manages customer inquiries and complaints via phone, customer service requests, emails, or in-person contact. Coordinates the issuance, notification, and monitoring of all village licenses, which include residential and commercial rental licenses, business licenses, liquor licenses, and business registrations. Reviews documentation for completeness and coordinates with multiple departments and outside entities to ensure compliance with code before license issuance. Processes payments and refunds for all village programs in all forms; cash, check, debit/credit card, and WebPay downloads to ensure proper application to the general ledger and notify various departments, if applicable. Reconciles daily cash register batches and makes corrections as necessary. Works in the systems to establish new accounts, maintain accurate information, process payments, reconcile batches, generate reports, attach appropriate documentation to correct accounts, and record batches of payments to the general ledger. Coordinates the issuance, notification, and monitoring of real estate transfer stamps. Reviews documentation for completeness and compliance with the code before stamp issuance. Processes water bill payments. Works closely with the water division to service the needs of walk-in water customers. Utilizes the DACRA system to apply payments for citations that have been adjudicated. Records and applies payments for municipal violations in the auto process system. Processes all commuter parking payments and issues permits. Maintains commuter parking permit database and applies payments in all forms to the appropriate customer account and general ledger. Cross-references monthly state report to identify new businesses; initiates the licensing process and initiates enforcement if compliance is not achieved. Performs other duties as assigned. Participates in division and interdepartmental projects as assigned. Assists in the recommendation and implementation of changes to policies and procedures. Orders division office supplies. QUALIFICATIONS: Education equivalent to a high school diploma. A minimum of one year of experience in a customer service-related field. Proficiency with current computer technology, job-specific software, and customer service systems. BENEFITS: The Village of Schaumburg has a competitive benefit package with coverage that begins on the first day of employment and includes: flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, and a retirement plan through the Illinois Municipal Retirement Fund. The Village also provides paid holidays, paid vacation, sick leave, tuition reimbursement, succession development, and more. SELECTION PROCESS: Candidate screening process may consist of an application review, skills testing, employability assessment, interviews, reference checks, and other job-related testing or verifications. Chosen candidates will be subject to a background and criminal history investigation, and qualifying pre-employment medical examination and drug screen (including cannabis). THE VILLAGE OF SCHAUMBURG IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr