Customer Service Specialist I at HealthStream

4 weeks ago

Nashville, United States Remote Services Inc. Full time

Customer Service Specialist IJob Details Job LocationUSARemote Nashville, TNRemoteTypeFullyRemotePosition TypeFull TimeEducationLevel4 YearDegreeTravelPercentageNegligibleJob ShiftDayJob CategoryCustomer Service/SupportDescription As the #1 advisor for developing and empowering people to deliver the highest quality care,HealthStreams brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.What does our values-based culture offer you?A collaborative work environmentA mission-oriented mindsetWork-from-homeflexibilityA chance to grow your careerAll ourHealthStreamersshare a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as aHealthStreamer, you will be at the forefront of healthcare technology innovationWe offer work-from-homeflexibility as part of ourhybridworkplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office.Remoteteam members also have access toflexiblespace scheduling for occasional use.We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for youWe make sure patients receive competent care from qualified people. As aHealthStreamteam member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.Your Role As a HealthStreamerPosition SummaryYou will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and will become our clientsbiggest advocate You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interestswhether this lies within Customer Service or in another department within the company.Essential Duties and ResponsibilitiesYou will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.Troubleshoot and diagnose reported problems and work to understand and correct problems.Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.Identify, test, and verify issues, providing the development team with clear documentation.Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.Participate in testing new features and releases.Suggest recommendations for product enhancements utilizing data and customer feedback.Qualifications What You Will Need to be SuccessfulEducation, Experience and Knowledge RequiredYou have at least one year of experience in customer-facing roles.Abachelorsdegreein a related discipline is preferred.Educationrequirements may be waived based on practical experience.Practical knowledge of the healthcare industry a definite plus.Skills and Abilities RequiredYou have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.You know your audience and can effectively communicate resolutions with both non-technical and technical customers.You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.You can make complex topics easily digestible by breaking them down into manageable parts.You display active listening skills and are an empathetic customer advocate.You have an insatiable curiosity for learning how things work.You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.You can work aflexible8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.BenefitsHealthStream offers a comprehensive benefits package to eligible employees, including:Medical, Dental and Vision insurancePaid Time OffParental Leave401k and RothFlexibleSpending AccountHealth Savings AccountLife InsuranceShort- and Long-Term DisabilityMedical Bridge InsuranceCritical Illness InsuranceAccident InsuranceIdentity ProtectionLegal ProtectionPet InsuranceEmployee Assistance ProgramFitness ReimbursementIf you have a passion for improving healthcare outcomes and empowering healthcare workers, come join theHealthStreamteam We hope you join us and be aHealthStreamer#J-18808-Ljbffr

by Jobble

  • Customer Service Specialist

    2 days ago

    Nashville, United States Legal Intake Professionals Full time

    Job DescriptionJob DescriptionImmediately Hiring Full Time Customer Service Specialists!Legal Intake Professionals®, or LIP®, isn't just another answering service for lawyers. We provide legal intake services for law firms. That's it, that's all we do. And we're good at it too. We have developed a reputation for quality client intake...

  • Customer Service Specialist

    7 days ago

    Nashville, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO020209 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...

  • Service Desk Specialist I

    7 days ago

    Nashville, United States OneOncology Full time

    OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology's mission and vision. Why join us? This is an exciting time...

  • Customer Service Specialist

    4 weeks ago

    Nashville, United States Genesco Full time

    ** Customer Service Specialist** **Job Category****:** JM IC SUPPORT ADMIN **Requisition Number****:** CUSTO01233 Showing 1 location **Job Details** **Description** As the Customer Service Specialist, you will be responsible for providing prompt and intermediate support to Johnston & Murphy/Trask customers, and Johnston & Murphy retail location. The ideal...

  • Customer Service Specialist

    4 weeks ago

    Nashville, United States Optoro Full time

    * Client Development * Customer Service * Executive Office * Product * Tech **Customer Service Specialist** **Nashville, TN** About Optoro Optoro is a fast-growing technology company that is revolutionizing the retail industry. Every year, more than 15% of retail goods are returned or simply never sell. This creates tons of unnecessary waste and costs...

  • Custom Tint and Hardware Customer Service Specialist

    1 day ago

    Nashville, United States HGH Hardware Full time

    >> Custom Tint and Hardware Customer Service Specialist Custom Tint and Hardware Customer Service Specialist Summary Title:Custom Tint and Hardware Customer Service SpecialistID:2021-06Department:OperationsLocation:Nashville, TNDescription HGH Hardware Supply has an immediate opening for a Custom Tint and Hardware Customer Service Specialist. * **No...

  • Office Support and Customer Service Specialist

    2 weeks ago

    Nashville, United States Ricoh Americas Corporation Full time

    An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area Assists management with process improvement, procedural testing and validation and ensuring field co Customer Service Specialist, Customer Service, Support, Customer Experience, Specialist, Office,...

  • Bilingual Customer Service Specialist

    1 month ago

    Nashville, Tennessee, United States Sherwin - Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Tint and mix products, as needed, to customer specificationsSherwin-Williams values the unique talents and abilities from all backgrounds and characteristics.Your...

  • Customer Experience Specialist I- Johnston

    1 month ago

    Nashville, United States Genesco Full time

    The Ideal Candidate As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve...

  • Customer Experience Specialist I- Johnston

    4 weeks ago

    Nashville, United States Genesco Full time

    The Ideal Candidate As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve...

  • Customer Experience Specialist I- Johnston

    7 days ago

    Nashville, United States Genesco Full time

    The Ideal Candidate As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to...

  • Customer Experience Specialist I- Johnston

    13 hours ago

    Nashville, United States Genesco Full time

    The Ideal Candidate As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to...

  • Customer Service Specialist- HYBRID

    7 days ago

    Nashville, United States Johnston & Murphy Full time

    ** Customer Service Specialist- HYBRID** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001506 Showing 1 location **Job Details** **Description** **The Ideal Candidate** As the Customer Service Specialist, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy...

  • Customer Experience Specialist

    7 days ago

    Nashville, United States Calculated Hire Full time

    The Ideal Candidate As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve...

  • Customer Experience Specialist

    7 days ago

    Nashville, United States Calculated Hire Full time

    The Ideal Candidate As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve...

  • Customer Experience Specialist

    1 week ago

    Nashville, United States Calculated Hire Full time

    The Ideal Candidate As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve...

  • Customer Experience Specialist

    1 week ago

    Nashville, United States Calculated Hire Full time

    The Ideal Candidate As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve...

  • Customer Experience Specialist

    1 week ago

    Nashville, United States Calculated Hire Full time

    The Ideal Candidate As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve...

  • Customer Service 1

    4 weeks ago

    Nashville, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-Southeast **Requisition Number****:** CUSTO03544 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a full time **Customer Service Agent** for our **La Vergne, TN location.** **JOB SUMMARY:** The Customer Service 1 is responsible for answering incoming calls and...

  • Customer Experience Specialist

    2 days ago

    Nashville, United States Thomas & Company Full time

    The job o f Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C. This includes fielding inquiries for the UCM line of business and directing callers to the appropriate resource. They will answer chat i n quires,...