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Supply Chain Training and Development Specialist

3 months ago

Orlando, United States CHEP Full time

Position Purpose:

Work closely with Logistics Execution, Transportation, Planning, and Business Intelligence to create, manage, deliver, and standardize functional training, maintain/create standard operating processes, implement best practices. Supporting the regions when needed, while reinforcing training and development. Provide coverage in regions across the floor as needed.

Scope:

  • Lead all aspects of Supply Chain training and development
  • Successful delivery of multiple strategic supply chain initiatives
  • Business process strategy, design and change management
  • Demonstrated success managing across multiple organizations, regions, and functional areas
  • Strong communication skills and ability to drive to decision
  • Ability to recruit, on-board, train, and retain top talent
  • Implementation Supply Chain Management tools

Major/Key Accountabilities:

Process & Cost Control: Work cross-functionally on identifying process improvements:

  • Create policies or procedures for Customer Logistics activities.
  • Create/maintain metrics, reports, and process documentation
  • Monitor key performance indicators
  • Oversee day to day performance and quality of Customer Logistics Team

Training Development: Create, Maintain, enhance, deliver, and standardize the current program for Logistics.

  • Oversee and deliver new hire training.
  • Enhance and deliver updated training curriculum
  • Create refresher training throughout the year

Employee Relations: Maintain an environment where Employees trust and respect the leadership and work as a team to accomplish objectives.

  • Educates the Team about CHEP Pooled Supply Chain business areas strategies / plans
  • Maintain an environment that respects diversity and guarantees open communication
  • Provide training and developmental opportunities
  • Oversees onboarding training and continuous improvement training of personnel

Customer Service & Support: Operate a business unit that consistently meets customer needs & expectations.

  • Understand customers challenges and objectives, both internal and external
  • Identify ways to support them and overcome challenges
  • Delivers analysis of current service and cost reviews to determine areas of opportunity

Measures:

Performance Measurements

  • Employee Relations
  • Employee feedback (Brambles Employee Survey)
  • Employee Individual Development Plans & Performance Development Plans
  • Cost
  • Cost per unit shipped

Authority/Decision Making:

  • Recommend and implement training and development programs

Key Contacts:

Internal

  • Logistics
  • Operations
  • Transportation
  • Sales/Service
  • Planning

External

  • Carrier Base
  • 3PL Management Groups at Service Centers
  • Customers

Qualifications:

  • Bachelor’s degree in a business or technical field preferred
  • 2 years’ experience in Transportation, Logistics, or Supply Chain

Skills and Knowledge:

Effective Organizational Alignment / Strategic Guidance

Understands CHEP’s strategic direction. Identifies current and future opportunities to enhance business results. Work plans, processes, and action steps support CHEP’s overall strategies to achieve business results. Ensures the team understands strategies and the specific objectives, action plans, and tactics to achieve them. Fosters an environment where people feel comfortable taking sensible risks and feel empowered to make a difference.

Exhibits Strong Leadership

Adapts leadership style to effectively motivate, lead, and accommodate a diverse workforce. Inspires actions without solely relying on authority. Creates, streamlines, and improves systems and work processes to make them more efficient and effective. Provides clear directions and expectations. Creates enthusiasm toward achieving objectives. Drives a sense of accountability and personal commitment in subordinates, monitors progress, and holds them accountable for results. Demonstrates the courage to do what is right despite personal risk or discomfort and takes a stand on key issues.

Builds Relationships

Relates and interacts well with people at different organizational levels, areas, personalities, and backgrounds. Builds useful networks in various areas and level. Facilitates discussion and resolution of conflicts in a respectful and tactful manner. Builds trust with others by following through on commitments and behaving according to ethical and professional standards.

Highly Motivated

Demonstrates a passion for the work and business by aggressively pursuing CHEP’s success. Establishes aggressive goals for self and own business area. Exhibits a strong drive and maintains a high level of productivity. Acts with a sense of urgency and takes ownership for results.

Acts Professionally and Responsibly

Works collaboratively across different departments and divisions (particularly when plans or decisions impact them) to develop the best end-to-end solutions for CHEP. Communicates clearly and effectively in all types of forums and through different kinds of mediums. Maintains composure and resourcefulness in the face of ambiguity, stress, and rapid change. Shows a commitment to own growth and development by willingly changing behaviors based upon feedback / learning. Adapts quickly to changes and effectively prioritizes work / resources to meet objectives.

Languages:

  • Essential - English
  • Desirable - N/A

Base pay starting at $70,000/annual

Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.

Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.