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Sr Manager, Employee Experience

1 month ago

Chicago, United States U of C NORC Full time


JOB SUMMARY:

We are looking for an enthusiastic and strategic Senior Manager of Employee Experience to join our team. Reporting directly to the Director of Employee Experience, this role will be instrumental in creating and implementing initiatives that enhance employee engagement, satisfaction, and retention. The Senior Manager of Employee Experience will oversee a variety of programs aimed at improving the overall workplace culture and ensuring that our employees feel valued and supported.

DEPARTMENT: NORC People 

The NORC People department supports NORC's mission and values by collaborating with research, operations, and administrative departments to recruit, develop, and retain top staff. Because NORC is a government contractor, the NORC People team plays a large role ensuring that all staff information and systems remain secure and that our organization is fully compliant with our policies. NORC People is responsible for talent acquisition, hiring, benefits administration, employee relations matters, and performance evaluation programs to ensure our organization is maintaining compliance while keeping employees’ best interests in mind.

RESPONSIBILITIES:

Strategic Planning and Implementation

  • Collaborate with the Director of Employee Experience to develop and execute a comprehensive employee experience strategy.
  • Identify key areas for improvement through data analysis and employee feedback.
  • Develop & Implement initiatives that align with the company’s goals and enhance the overall employee experience.

Employee Engagement and Satisfaction

  • Design and lead engagement programs to boost employee morale and satisfaction.
  • Conduct regular surveys, focus groups, and feedback sessions to understand employee needs and concerns.
  • Analyze survey results and recommend action plans to address identified issues.

Onboarding and Orientation

  • Partner with the Learning and Development team regarding ongoing improvements to the orientation program.
  • Determine the touchpoints for new hires.
  • Monitor and continuously improve the onboarding experience based on feedback and best practices.
  • Manage the onboarding analytics.

Communication and Culture

  • Foster open and transparent communication within the organization.
  • Develop and manage internal communication strategies and channels.
  • Organize and oversee company events, workshops, and team-building activities to strengthen the company culture.
  • Manage EE communications and partner with the communications team.

Recognition and Reward Programs

  • Develop and implement recognition and reward programs that celebrate employee achievements and milestones.
  • Collaborate with stakeholders to ensure these programs align with company values and objectives.
  • Continuously assess and improve recognition initiatives to keep them fresh and engaging.

Performance Management

  • Assist in developing performance management systems that encourage and recognize high performance.
  • Ensure performance reviews are conducted regularly and effectively.

Data Management and Reporting

  • Maintain accurate records of all employee experience initiatives and feedback.
  • Prepare detailed reports on employee engagement, satisfaction, and other relevant metrics.
  • Provide actionable insights and recommendations to senior leadership based on data analysis.
REQUIRED SKILLS:
  • Bachelor’s degree in human resources, Business Administration, Organizational Psychology, or a related field.
  • 4 years’ experience; A minimum of 2 years of experience in employee engagement, HR, or a similar role, with at least 2 years in a managerial capacity.
  • Strong interpersonal and communication skills.
  • Proven ability to manage multiple projects and priorities effectively.
  • Proficiency in Microsoft Office Suite and HR software.

Skills and Competencies

  • Strategic thinking and ability to execute complex projects.
  • Strong leadership and team management skills.
  • Excellent analytical skills with a focus on data-driven decision-making.
  • Empathy and a genuine passion for improving employee experiences.
  • Ability to maintain confidentiality and manage sensitive information.


SALARY AND BENEFITS:

The pay range for this position is $106,000 – $159,000.

This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:  

  • Generously subsidized health insurance, effective on the first day of employment 

  • Dental and vision insurance  

  • A defined contribution retirement program, along with a separate voluntary 403(b) retirement program  

  • Group life insurance, long-term and short-term disability insurance 

  • Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP). 


 NORC’s Approach to Equity and Transparency  

Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC). 

WHAT WE DO:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

WHO WE ARE:

For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.

EEO STATEMENT: 

NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, status as a protected veteran, sexual orientation, gender identity, and other legally protected characteristics.

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