Last Mile Fulfillment Manager

Were looking for an experienced operations specialist, to lead and manage a DoorDash fulfillment warehouse focused on last mile fulfillment. This role leads in a new and emerging business line- creative problem solving, flexibility, and willingness to experiment and scale will be keys to success.
About the Role

The goal of this role is to successfully build, scale, and drive the success of end-to-end warehousing operations within the site, through strong people-focused leadership and analytical problem solving
Youre excited about this opportunity because you will

Lead:

recruit, lead, coach & retain a high-performing team of hourly Shift Leads, and Operations Associates (30+ reports). This position may also lead lower level leaders. As a leader, you are a culture carrier. The tone starts with you.
Own:

As the ultimate owner of outcomes for your site, from first principles, you will own and oversee the day-to-day outcomes of an entire warehouse facility, ensuring all processes run smoothly, efficiently and safely. Additionally, as the operational owner, you will be responsible for iterating/driving experimentation to improve processes.
Strategize:

Youll strategize on how best to allocate resources and establish efficient workflows. You'll use data to identify pain-points or areas of inefficiency and then design, build and execute process improvement projects to improve warehouse operations, while optimizing for employee experience.
Delight Customers:

Work cross-functionally with central teams to ensure your site offers customers (which include both our Merchant Partners and the end recipients they serve) the best experience on each and every order we touch and provide your team with the tools, resources and support needed to achieve these goals.
Were excited about you because

You solve problems from first principles.

Youre excited to solve problems in innovative ways, and you resist this is how its always been done thinking.
Youre unafraid of ambiguity.

Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.
You are adaptable.

When it comes to operational changes, you are flexible and react with speed.
Youre analytical.

You let data win arguments. You are a data-first problem solver with excellent Excel / data analysis skills.
Youre relentless.

You do what it takes to win, no matter what.
Youre a proven leader.

You have led & managed teams of 15+ employees.
You act like an owner.

You do what it takes to support a 24/7 business across multiple shifts.
You have 3+ years experience:

In Operations, Fulfillment, Last-Mile Logistics, and/or Manufacturing.
You have flexibility in your schedule.

As the leader of the site and the operations, you will need to ensure your team and the site is fully supported, requiring some late night and weekend availability.
Bonus Points:
Experience starting or scaling a successful startup.
You have operational experience in logistics and/or Fulfillment Center/Warehousing.
You have experience leading leaders.
About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company, industry, and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination

: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.
DoorDash cares about you and your overall well-being, and thats why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.
In addition to base salary, the compensation package for this role also includes opportunities for equity grants.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound

on August 21, 2023.
Please see the independent bias audit report covering our use of Covey here .
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave, and more.
Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company, industry, and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.
Flexible Work

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