IT Service Delivery Manager

4 weeks ago


Newark, United States CareerBuilder Full time

Job Description

Job Description

Munich Airport NJ LLC is a US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the operations, maintenance, and concession management at the existing New Terminal A at Newark Liberty International Airport (EWR)

We are looking for an experienced;
IT Service Delivery Manager
to join our team as soon as possible. You will be part of a quickly growing team, helping not only to create an attractive passenger terminal, but also to develop the Terminal Operator company with your expertise and personality.
Your Future Responsibilities
Manage the service desk team and oversight of ITIL Service Management processes
Ensure that the ICT Service Desk operates efficiently and effectively, providing technical support when necessary
Provide regular verbal and written reports to management on ICT service levels, planned maintenance, issues, and data
Drive the performance of the IT service desk to achieve a high level of performance
Drive the effectiveness of the Incident management process (quick response, resolution, and communication
Establish and implement ITIL standards
Improving operational management systems, processes, and best practices.
Develop Service and Operational Level Agreements to set expectations and measure performance
Develops an effective and workable ITIL framework for managing and improving customer support in the organization
Advise management on situations that may require additional client support or escalation
Seek ways to increase quality of customer service
Responsible for managing the Airport IT service desk
Responsible for resolving issues escalated by technicians and engineers
Responsible for coordinating with vendors and other systems provers to resolve the issues and monitor the SLA
Other Ad-hoc duties as assigned
Your Education & Training
10 + years progressively responsible experience in ICT Operations management
Knowledge of organizational effectiveness and operations management
Experience working in an airport environment is preferred
Your Skills & Experience
Strong knowledge of ITSM and ITIL best practices
Very good knowledge and practical experience of the MS Office products (MS Word, MS Excel, MS, PowerPoint, MS Visio, and MS Project)
Very good knowledge in English (spoken and written)
Stellar organizational skills
Continuous Improvement Mindset
Ability to prioritize tasks
Ability to act with integrity, professionalism, and confidentiality
Has a positive and energetic attitude with a hands-on mentality
Ability to work without direct supervision, taking responsibility, and ownership of assigned tasks
Ability to work in a team-driven environment
Good reasons why you should become part of the airport family
Be part of the team who embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work climate
Help Munich Airport, Europes only 5-star Airport, to build on its reputation in the US
International working environment
Attractive benefit package; Health, Vision, Dental, 401(k) Matching, LTD/STD, PTO
Munich Airport US Holding and it's subdivision Munich Airport NJ LLC are equal opportunity employers.
Powered by JazzHR
KcuNtnjxLJ

#J-18808-Ljbffr



  • Newark, United States Munich Airport NJ LLC Full time

    Munich Airport NJ LLC is a US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the operations, maintenance, and concession management at the existing New Terminal A at Newark Liberty International Airport (EWR)! We are looking for an experienced; IT Service Delivery Manager to join our team as soon as...


  • Newark, United States Munich Airport NJ LLC Full time

    Job DescriptionJob DescriptionMunich Airport NJ LLC is a US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the operations, maintenance, and concession management at the existing New Terminal A at Newark Liberty International Airport (EWR)!  We are looking for an experienced; IT Service Delivery...


  • Newark, United States ZAR IT Solutions Full time

    Description: Continuous Process Improvement Delivery Lead Job Description This role is responsible for delivering process optimization solutions primarily within Customer Care, but also across Client as needed. Customer Care operations are spread over internal and outsourced partner contact centers, established across the world. This is a highly...


  • Newark, United States Cognizant Full time

    Cognizant Technology Solutions is looking for “Oracle Service Delivery Manager and Functional Lead” to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you! We are seeking out the best...


  • Newark, United States ZAR IT Solutions Full time

    Job DescriptionJob DescriptionDescription:Continuous Process Improvement Delivery Lead Job DescriptionThis role is responsible for delivering process optimization solutions primarily within Customer Care, but also across Client as needed. Customer Care operations are spread over internal and outsourced partner contact centers, established across the world....


  • Newark, United States Analytic Search Group Full time

    Job Description The IT Service Desk Manager is responsible for overseeing the delivery of IT services enterprise wide. The IT Support Center Manager will work with the IT support team to address client incidents and requests while focusing on KPI's and continual improvement. Responsibilities: •Manage IT ticket system with the assignment, prioritization,...


  • Newark, United States Cognizant Technology Solutions Full time

    Cognizant Technology Solutions is looking for “Oracle Service Delivery Manager and Functional Lead” to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you! We are seeking out the best...

  • Delivery Driver

    4 weeks ago


    Newark, United States Delaware Heating & Air Conditioning Full time

    Job DescriptionJob DescriptionWe are looking for a responsible Delivery Driver to distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction.ResponsibilitiesDeliver a wide variety of items to different addresses and through different...


  • Newark, United States ZAR IT Solutions Full time

    Job DescriptionJob DescriptionManager, Media Operations & Ad Technology Hands-on experience around tag management solutions implementing conversion tags, Privacy Policies, Cookie Consent Manager, and MMPs such as Kochava/Appsflyer/Singular/Branch etc. Client, Inc. is the world’s largest seller and producer of spoken audio entertainment, information and...


  • Newark, United States Resulticks Full time

    Title: Account Service Manager Job Function: Account Manager / Campaign Manager Role Type: Full-time Location: Major Metro Area, Canada or USA Reporting to:Head of Customer Success Stakeholders:Customer Success / Sales / Product About Resulticks Resulticks is a global leader in real-time audience engagement solutions that deliver top-line growth through...


  • Newark, United States RESULTICKS Full time

    Job DescriptionJob DescriptionTitle:                          Account Service ManagerJob Function:           Account Manager / Campaign ManagerRole Type:                 Full-time Location:                   Major Metro Area, Canada or USAReporting to:            Head of Customer...


  • Newark, United States ZAR IT Solutions Full time

    Manager, Content Marketing DESCRIPTION: Good storytelling starts with great listening. At Client, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THE ROLE The Manager of Content Marketing supports the execution of...


  • Newark, United States ZAR IT Solutions Full time

    Job DescriptionJob DescriptionManager, Content Marketing DESCRIPTION:Good storytelling starts with great listening. At Client, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THE ROLEThe Manager of Content...


  • Newark, United States Avispa Technology Full time

    Continuous Process Improvement Delivery Lead 1301254 A leading podcast and audiobook company is seeking a Continuous Process Improvement (CPI) Delivery Lead. The successful candidate will be responsible for delivering process optimization solutions primarily within Customer Care, but also across our company as needed. The ideal candidate is a passionate...


  • Newark, United States The Crescent Hotels Group Full time

    Description REPORTS TO : Director of Conference Service Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP...

  • Service Manager

    7 days ago


    Newark, United States Cummins Full time

    Service Manager Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems. We beli Service Manager, Manager, Operations, Manufacturing, Retail


  • Newark, United States Crescent Services Full time

    REPORTS TO:Director of Conference ServicePerform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities. ...

  • Service Manager

    2 weeks ago


    Newark, United States Allegiance Trucks, LLC Full time

    Position Requirements Primary Responsibilities Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. Focus on maximizing uptime of every vehic Manager, Service, Relationship, Retail, Transportation, Maintenance


  • Newark, United States Avispa Technology Full time

    Job DescriptionJob DescriptionContinuous Process Improvement Delivery Lead 1301254 A leading podcast and audiobook company is seeking a Continuous Process Improvement (CPI) Delivery Lead. The successful candidate will be responsible for delivering process optimization solutions primarily within Customer Care, but also across our company as needed. The ideal...


  • Newark, United States ZAR IT Solutions Full time

    Job DescriptionJob DescriptionDescription:Senior Manager, LATAM AND ROW Content ProgramGood storytelling starts with great listening. At Client, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLEClient’s...