Guest Services Associate

4 weeks ago

Palm Desert, United States The Living Desert Full time

Job Type

Part-time

Description

DESCRIPTION SUMMARY

The GSA is on the frontline staff for The Living Desert Zoo and Gardens. The GSA is to be accountable for all funds and transactions that are made during their shift including but not limited to: admissions, memberships, attractions, and refunds. The GSA will also have the chance to inspect and operate various attractions in the park and must adhere to strict OSHA safety regulations. Must be comfortable with handling money and working with guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Be knowledgeable of cash register operations and possess excellent cash management skills.
  • Ability to sell and upsell tickets for admission, attractions, and memberships.
  • Ability to relate positively with guests, employees, and management.
  • Able to deal courteously and effectively with the public at all times, and to represent the institution at the highest standard of professionalism.
  • Ability to solve minor guest challenges keeping in mind that guest satisfaction is our primary objective.
  • Assist in the daily operations of membership office, issue new & renewal membership cards, selling extra guest passes and other miscellaneous responsibilities as needed.
  • Ensure that all policies and procedures of The Living Desert are adhered to.
  • Assist with coverage for lunch hours, PTO, sick days, and coverage during Wildlights, Howl-O-Ween and other events and fundraisers.
  • Maintain a safe and productive workplace for visitors and staff.
  • Able to establish and maintain effective and professional working relations with co-workers and other department personnel, and to do so in accordance with The Living Desert Employee Handbook.
  • Perform other similar or related duties as necessary or assigned.
  • Contributes to desert conservation through reduction of waste, water and energy use, and inspiring guests and team members to take conservation actions.
This class specification should not be interpreted as all inclusive. It is intended to identify the major responsibilities of this job. The clerk may be requested to perform job-related activities and tasks other than those stated in this description.

Requirements

SPECIFIC SKILLS
  • Exceptional cash register/cash management skills
  • Ability to sell and upsell a product/service.
  • Ability to relate positively with guests, other employees, and management.
  • Ability to resolve and diffuse guest issues in a positive manner.
  • Self-motivation and initiative to see things that need to be done and do them.
  • Must have strong interpersonal and communication skills.
  • Maintains awareness of safety issues
  • Ability to work with others in a team setting.
EDUCATION AND PRE-REQUISITES

High School diploma or GED preferred. Computer literate. At least 1 year of practical experience with cash handling, knowledge of point-of-sale system and working in a busy office a plus. Sales and customer service background a plus. For vehicle operations- good driving skills and current driver's license required.

CONDITIONS OF WORK

Physical Effort: Standing, walking, bending, twisting, climbing, crawling, kneeling, driving, reaching motions. Sitting or standing for long periods of time. Must be able to lift up to 50lbs. Must be able to work in cold or hot weather conditions. Will be indoors and outdoors, can vary based upon day. Frequent exposure to extreme temperatures.

Holiday Work: Weekends, holidays, and evening work is required. Some evening work is required during special events and fundraising parties.

EQUIPMENT USED
  • Credit Card Terminal
  • 9 key adding machine/calculator.
  • Computer / Point of Sale Program
  • 2-way radio
  • Microsoft Office
  • 2 to 7 passenger golf carts


Salary Description

$17.00

  • Guest Services Associate

    3 weeks ago

    Palm Desert, United States The Living Desert Zoo & Gardens Full time

    The GSA is on the frontline staff for The Living Desert Zoo and Gardens. The GSA is to be accountable for all funds and transactions that are made during their shift including but not limited to: admissions, memberships, attractions, and refunds. The Guest Service, Associate, Seasonal, Operations, Guest, Animal Care, Retail, Skills

  • Guest Relations Associate

    1 week ago

    Palm Desert, California, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARYAt Marriott International, our primary objective transcends merely serving meals; we strive to craft an extraordinary experience for our patrons. Our focus is on delivering a distinctive dining atmosphere complemented by exceptional cuisine and beverages. The role of our Hospitality Service Specialists is pivotal in ensuring that...

  • Guest Service Support Expert

    2 weeks ago

    Palm Desert, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and...

  • Guest Service Support Expert

    1 month ago

    Palm Desert, United States Marriott International Inc Full time

    Additional Information Pay: $16.50/hour, Aquifer 65, Food and Beverage Outlet, Full-time, Evening Shift Job Number 24137413 Job Category Food and Beverage & Culinary Location JW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type...

  • Guest Service Expert, Part-time

    4 weeks ago

    Palm Desert, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests...

  • Guest Service Expert, Part-time

    1 month ago

    Palm Desert, United States Marriott International Inc Full time

    Additional Information Pay: $16.00/hour, Aquifer 65, Food and Beverage Outlet, Part-time, Evening Shift Job Number 24137415 Job Category Food and Beverage & Culinary Location JW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type...

  • Guest Service Agent

    4 days ago

    Palm Desert, United States Embassy Suites by Hilton Palm Desert Full time

    Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Services Attendant

    1 week ago

    Palm Desert, California, United States Oak View Group Full time

    Company Overview:Oak View Group is a premier organization specializing in venue development, management, and exceptional hospitality services within the live event sector. We provide a comprehensive suite of solutions for a range of prestigious venues and a diverse client base that includes some of the most prominent arenas, convention centers, music...

  • Guest Services Coordinator

    1 week ago

    Palm Desert, California, United States Oak View Group Full time

    Position Summary:The Guest Services Coordinator will enhance the visitor experience at the facility, managing the front desk operations and supporting various programming activities. This role involves collaboration with program leaders across multiple disciplines, including youth and adult sports, figure skating, and special events, to ensure seamless...

  • Restaurant Service Associate

    1 week ago

    Palm Desert, California, United States Panda Restaurant Group Full time

    Panda Restaurant Group is seeking enthusiastic individuals to join our team as Restaurant Service Associates. This role provides a foundation for those eager to learn the operations of a fast-paced restaurant environment and build a rewarding career with us. As a Restaurant Service Associate, you will play a vital role in creating a positive and welcoming...

  • Evening Guest Services Auditor

    1 week ago

    Palm Desert, California, United States Embassy Suites Palm Desert Full time

    Position Overview:Role: Night AuditorAs a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and maintaining the integrity of guest accounts during the overnight shift. This role involves balancing revenue, settling accounts, and performing essential Guest Service Agent responsibilities.Career Advancement...

  • Guest Services Associate

    1 week ago

    West Palm Beach, Florida, United States Concord Hospitality Full time

    We are seeking individuals who are dedicated to providing exceptional service. Working at the front desk places you at the center of the hotel, where you will interact with our guests the most. Your position is crucial to ensuring a memorable experience for our guests. Your proactive, responsive, and caring nature will significantly enhance their stay. If...

  • Guest Services Associate

    1 week ago

    West Palm Beach, Florida, United States Red Roof Full time

    Guest Services Associate (Part-Time)Join a vibrant atmosphere where you can highlight the best of our city to visitors. As a Guest Services Associate, you will:Craft personalized experiences for each guest, ensuring they leave with lasting memories.Embrace your individuality while taking charge of creating unforgettable stays.Assist guests with their arrival...

  • Guest Services Associate

    1 week ago

    West Palm Beach, Florida, United States Concord Hospitality Full time

    We are seeking individuals who possess a genuine enthusiasm for serving others. As a Front Desk Clerk, you will be at the heart of the hotel, engaging with our guests and shaping their overall experience. Your proactive, responsive, and caring demeanor will significantly enhance the guest's stay. If you thrive on interaction and have a friendly personality...

  • Guest Experience Expert

    1 month ago

    Palm Desert, United States Marriott International Full time

    Additional Information Pay: $20.00/hour, Front Office, Full TimeJob Number 24134589Job Category Rooms & Guest Services OperationsLocation JW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs...

  • Guest Services Associate

    1 week ago

    West Palm Beach, Florida, United States Red Roof Full time

    Guest Services Associate (Part-Time)Join a dynamic environment where you can highlight your city to visitors. As a Guest Services Associate, you will:Tailor each visitor's experience to ensure a memorable stay.Embrace your individuality while taking charge of creating unforgettable guest interactions.Support guests with check-in/out processes, bookings, and...

  • Culinary Service Associate

    4 days ago

    Palm Desert, California, United States The Living Desert Full time

    Job TypeTemporaryOverviewThe Culinary Service Associate works under the guidance of the Kitchen Manager and/or Sous Chef and Executive Chef.Key ResponsibilitiesDeliver exceptional Guest Service to create memorable experiences for all visitors.Assist in kitchen preparation (Back of House and line) for daily operations.Meet standards for quick service, food...

  • Guest Experience Expert

    1 month ago

    Palm Desert, California, United States Marriott International Full time

    Additional Information Pay: $20.00/hour, Front Office, Full TimeJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Desert Springs Resort & Spa, Country Club Drive, Palm Desert, California, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just...

  • Guest Room Attendant

    1 week ago

    Palm Desert, California, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARY Respond efficiently to inquiries from guests and various departments. Identify and report preventive or other maintenance concerns in communal areas or guest accommodations. Display caution signage as necessary. Communicate directly with other departments for urgent repairs. Fulfill guest requests and arrange furniture items in...

  • Guest Services Associate

    3 days ago

    West Palm Beach, Florida, United States Red Roof Full time

    Guest Services Associate (Part-Time)Join a dynamic environment where you can highlight your city to visitors and create exceptional experiences.Enhance each visitor's stay by personalizing their experience and leaving a memorable impression.Embrace your individuality while taking responsibility for crafting unforgettable guest interactions.Support guests...