Guest Services Associate

4 months ago

Palm Desert, United States The Living Desert Full time

Job Type

Part-time

Description

DESCRIPTION SUMMARY

The GSA is on the frontline staff for The Living Desert Zoo and Gardens. The GSA is to be accountable for all funds and transactions that are made during their shift including but not limited to: admissions, memberships, attractions, and refunds. The GSA will also have the chance to inspect and operate various attractions in the park and must adhere to strict OSHA safety regulations. Must be comfortable with handling money and working with guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Be knowledgeable of cash register operations and possess excellent cash management skills.
  • Ability to sell and upsell tickets for admission, attractions, and memberships.
  • Ability to relate positively with guests, employees, and management.
  • Able to deal courteously and effectively with the public at all times, and to represent the institution at the highest standard of professionalism.
  • Ability to solve minor guest challenges keeping in mind that guest satisfaction is our primary objective.
  • Assist in the daily operations of membership office, issue new & renewal membership cards, selling extra guest passes and other miscellaneous responsibilities as needed.
  • Ensure that all policies and procedures of The Living Desert are adhered to.
  • Assist with coverage for lunch hours, PTO, sick days, and coverage during Wildlights, Howl-O-Ween and other events and fundraisers.
  • Maintain a safe and productive workplace for visitors and staff.
  • Able to establish and maintain effective and professional working relations with co-workers and other department personnel, and to do so in accordance with The Living Desert Employee Handbook.
  • Perform other similar or related duties as necessary or assigned.
  • Contributes to desert conservation through reduction of waste, water and energy use, and inspiring guests and team members to take conservation actions.
This class specification should not be interpreted as all inclusive. It is intended to identify the major responsibilities of this job. The clerk may be requested to perform job-related activities and tasks other than those stated in this description.

Requirements

SPECIFIC SKILLS
  • Exceptional cash register/cash management skills
  • Ability to sell and upsell a product/service.
  • Ability to relate positively with guests, other employees, and management.
  • Ability to resolve and diffuse guest issues in a positive manner.
  • Self-motivation and initiative to see things that need to be done and do them.
  • Must have strong interpersonal and communication skills.
  • Maintains awareness of safety issues
  • Ability to work with others in a team setting.
EDUCATION AND PRE-REQUISITES

High School diploma or GED preferred. Computer literate. At least 1 year of practical experience with cash handling, knowledge of point-of-sale system and working in a busy office a plus. Sales and customer service background a plus. For vehicle operations- good driving skills and current driver's license required.

CONDITIONS OF WORK

Physical Effort: Standing, walking, bending, twisting, climbing, crawling, kneeling, driving, reaching motions. Sitting or standing for long periods of time. Must be able to lift up to 50lbs. Must be able to work in cold or hot weather conditions. Will be indoors and outdoors, can vary based upon day. Frequent exposure to extreme temperatures.

Holiday Work: Weekends, holidays, and evening work is required. Some evening work is required during special events and fundraising parties.

EQUIPMENT USED
  • Credit Card Terminal
  • 9 key adding machine/calculator.
  • Computer / Point of Sale Program
  • 2-way radio
  • Microsoft Office
  • 2 to 7 passenger golf carts


Salary Description

$17.00

  • Guest Services Associate

    3 months ago

    Palm Desert, United States The Living Desert Zoo & Gardens Full time

    The GSA is on the frontline staff for The Living Desert Zoo and Gardens. The GSA is to be accountable for all funds and transactions that are made during their shift including but not limited to: admissions, memberships, attractions, and refunds. The Guest Service, Associate, Seasonal, Operations, Guest, Animal Care, Retail, Skills

  • Guest Service Support Expert

    4 weeks ago

    Palm Desert, United States Marriott International, Inc Full time

    Additional InformationPay: $16.50/hour, Aquifer65 Food Outlet, Full-time, Evening ShiftJob Number24184527Job CategoryFood and Beverage & CulinaryLocationJW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY  ...

  • Guest Service Support Expert

    4 weeks ago

    Palm Desert, United States Marriott International, Inc Full time

    Additional InformationPay: $16.50/hour, Rockwood Food Outlet, Full-time, Day ShiftJob Number24184539Job CategoryFood and Beverage & CulinaryLocationJW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our...

  • Guest Service Support Expert

    3 months ago

    Palm Desert, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and...

  • Guest Service Support Expert

    1 month ago

    Palm Desert, United States Marriott Full time

    Additional Information Pay: $16.50/hour, Full-time, Aquifer 65 Food Outlet Job Number 24162716 Job Category Food and Beverage & Culinary Location JW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...

  • Guest Service Support Expert

    4 weeks ago

    Palm Desert, California, United States Marriott International Inc Full time

    POSITION SUMMARYWe are seeking a skilled Guest Service Support Expert to join our team. As a key member of our food and beverage operations, you will play a critical role in delivering exceptional guest experiences.Responsibilities include:Providing support to our kitchen and service teams to ensure seamless operationsAssisting with table settings, cleaning...

  • Guest Service Support Expert

    4 weeks ago

    Palm Desert, United States Marriott International, Inc Full time

    Additional InformationPay: $16.50/hour, Aquifer65 Food Outlet, Full-time, Evening ShiftJob Number24184527Job CategoryFood and Beverage & CulinaryLocationJW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY  ...

  • Guest Service Support Expert

    1 month ago

    Palm Desert, United States Marriott International, Inc Full time

    Additional InformationPay: $16.50/hour, Rockwood Food Outlet, Full-time, Day ShiftJob Number24184539Job CategoryFood and Beverage & CulinaryLocationJW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our...

  • Guest Service Support Expert

    4 weeks ago

    Palm Desert, United States Marriott International, Inc Full time

    Additional InformationPay: $16.50/hour, Rockwood Food Outlet, Full-time, Day ShiftJob Number24184539Job CategoryFood and Beverage & CulinaryLocationJW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our...

  • Guest Service Support Expert

    4 weeks ago

    Palm Desert, United States Marriott International Inc Full time

    Additional InformationPay: $16.50/hour, Rockwood Food Outlet, Full-Time, Evening Shifts Job Number24184537 Job CategoryFood and Beverage & Culinary LocationJW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management POSITION...

  • Guest Service Support Expert

    4 weeks ago

    Palm Desert, United States Marriott International Inc Full time

    Additional InformationPay: $16.50/hour, Aquifer65 Food Outlet, Full-time, Evening Shift Job Number24184527 Job CategoryFood and Beverage & Culinary LocationJW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION...

  • Guest Service Support Expert

    1 month ago

    Palm Desert, United States Marriott International Inc Full time

    Additional InformationPay: $16.50/hour, Rockwood Food Outlet, Full-Time, Evening Shifts Job Number24184537 Job CategoryFood and Beverage & Culinary LocationJW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management POSITION...

  • Guest Service Support Expert

    5 days ago

    Palm Desert, United States Marriott International Inc Full time

    Additional InformationPay: $16.50/hour, Aquifer65 Food Outlet, Full-time, Evening Shift Job Number24184527 Job CategoryFood and Beverage & Culinary LocationJW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION...

  • Guest Service Agent

    6 months ago

    Palm Desert, United States Embassy Suites Palm Desert Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Service Support Expert, Part-time

    2 weeks ago

    Palm Desert, United States Marriott Full time

    Marriott Hotels - JobID: F271B6A61DA36F160BC3125F90CFA9B8 [Front Desk Agent / Concierge] As a Guest Services Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving issues promptly; Maintain a clean and organized lobby area; Coordinate with...

  • Guest Service Support Expert, Part-time

    3 weeks ago

    Palm Desert, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and...

  • Guest Service Support Expert, Part-time

    4 weeks ago

    Palm Desert, United States Marriott International Inc Full time

    Additional InformationPay:$16.50/hour, Aquifer65 Food Outlet, Part-time, Evening Shift Job Number24184533 Job CategoryFood and Beverage & Culinary LocationJW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management POSITION...

  • Guest Service Support Expert, Part-time

    1 month ago

    Palm Desert, United States Marriott International Inc Full time

    Additional InformationPay:$16.50/hour, Aquifer65 Food Outlet, Part-time, Evening Shift Job Number24184533 Job CategoryFood and Beverage & Culinary LocationJW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management POSITION...

  • Spa Services Associate

    3 weeks ago

    Palm Desert, California, United States Marriott Full time

    Job SummaryOur Spa Specialists play a vital role in delivering exceptional guest experiences at our luxurious JW Marriott Desert Springs Resort & Spa. As a Spa Services Associate, you will be responsible for promoting and delivering a wide range of spa services, including massage therapy, facials, and body treatments. Your primary goal will be to make every...

  • Guest Service Support Expert

    4 weeks ago

    Palm Desert, California, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled Guest Service Support Expert to join our team at Marriott International. As a key member of our food and beverage operations, you will play a critical role in delivering exceptional guest experiences.Key ResponsibilitiesProvide support to food and beverage operations, including setting tables, assisting the kitchen, and...