International Operations Manager

Job DetailsLevelExperiencedJob LocationDFW Station - Irving, TXPosition TypeFull TimeEducation Level4 Year DegreeTravel PercentageNegligibleJob ShiftAnyJob CategorySupply ChainDescriptionPosition PurposeTo meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job related task with appositive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it. To build strong working relationships with our present client base.TasksCollaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.Supervise the work of International logistics team members.Create policies or procedures for International logistics services.Manage operations to ensure achievement of cost, productivity, accuracy, or timeliness objectives.Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.Analyze all aspects of International logistics to determine the most cost-effective or efficient means of transporting products or supplies.Negotiate transportation rates or services.Establish or monitor specific supply chain-based performance measurement systems.Participate in carrier management processes, such as selection, qualification, or performance evaluation.Oversee import or export processes to ensure compliance with regulatory or legal requirements.Ensure carrier compliance with company policies or procedures.Plan or implement improvements to internal or external logistics systems or processes.Recommend optimal transportation modes, routing, equipment, or frequency.Maintain metrics, reports, process documentation, customer service logs, or training or safety records.Implement specific customer requirements, such as internal reporting or customized transportation metrics.Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.Communicate freight transportation information to customers or suppliers, using transportation management system to improve efficiency, speed, or quality of transportation services.Train department team members in roles or responsibilities regarding global logistics strategies.Design models for use in evaluating logistics programs or services.Sale Support TasksComply with and enhance the new customer setup process.Oversee the on boarding process for national accounts and developing concrete and well-written implementation guides and SOPs.Resolve customer complaints regarding sales and service.Assist Global Sales Directors in devising solutions to meet client needs on an ad hoc basis.Determine price schedules and rates that will be competitive in your market area.Review operational records and reports to project sales and determine profitability.Monitor and/or provide customer preferences to determine the focus of sales initiatives.Confer or consult with management team to plan advertising services and to secure information on equipment and customer specifications.QualificationsEducation and ExperienceYears of Experience: 5-8 Years of Freight Forwarding experience with increasing levels of responsibility with Export/Import Operations ManagementEducation: Industry related degree and/or certificationKnowledgeTransportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.SkillsActive Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.Speaking - Talking to others to convey information effectively.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Time Management - Managing one's own time and the time of others.Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Coordination - Adjusting actions in relation to others' actions.Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).Near Vision - The ability to see details at close range (within a few feet of the observer).Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.ToolsDesktop computersFacsimile machinesLaptop computersSpecial purpose telephonesMulti-line telephone systemsTechnologyCompliance softwareElectronic mail softwareEnterprise resource planning ERP softwareManufacturing resource planning MRP softwareCustomer resource management CRM softwareLogistics and supply chain software (CargoWise ediEnterprise)Spreadsheet softwareMicrosoft Excel and other office applications