Customer Service I
1 week ago
Duration- 12 Months
Location- Livermore, CA
Shift- 8:00 am - 4:30 pm
Responsiblities:
* Maintain a customer base in the Remote Patient Monitoring platform.
* Accountable for VW enrollment calls and equipment training / set up.
* Accountable for Compliance follow up.
* Conduct customer monthly calls
* Place supply and Equipment orders
* Follow up with Vendors as necessary.
* Ability to work reports and follow through on orders placed.
* Ordering, Shipping, Confirmation of Delivery and RMA if needed.
* Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
* Resolve or report any problems that may occur.
* Assist with implementation of workflow productivity improvements.
* Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
* Understand and adhere to all business processes and procedures.
* Maintain a culture of accountability.
* Adhere to the department metric standards set by your supervisor or manager.
Basic Qualifications
* Minimum of One year of Customer Service experience
* MS Office knowledge
* Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks
Preferred Qualifications:
* Associate degree or equivalent work history
* Some data processing experience preferred.
* Spanish Speaking Preferred but not required.
* Previous experience/knowledge with Apple products is also helpful in this role.
Competencies:
* Excellent interpersonal and phone etiquette skills
* Detail & Team Oriented
* Professional communication Skills
* Excellent Time Management Skills
* Ability to multitask
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