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Sales Order Specialist/Customer service
3 months ago
Job Title: Customer Service I
Location: - Livermore, CA
Duration: - 12 Month contract with possible extension based on performance
Shift Timing: - 1st shift (8 am – 4:30 pm)
Summary of Duties and Responsibilities
- Maintain a customer base in the Remote Patient Monitoring platform.
- Accountable for VW enrollment calls and equipment training / setup.
- Accountable for Compliance follow-up.
- Conduct customer monthly calls
- Place supply and Equipment orders
- Follow up with Vendors as necessary.
- Ability to work reports and follow through on orders placed.
- Ordering, Shipping, Confirmation of Delivery and RMA if needed.
- Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
- Resolve or report any problems that may occur.
- Assist with the implementation of workflow productivity improvements.
- Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
- Understand and adhere to all business processes and procedures.
- Maintain a culture of accountability.
- Adhere to the department metric standards set by your supervisor or manager.
- Basic Qualifications
- Minimum of One year of Customer Service experience
- MS Office knowledge
- Ability to use thinking and reasoning skills to solve problems as well as work with other teams
- within the VAD department to successfully accomplish daily tasks
Preferred Qualifications
- Associate degree or equivalent work history
- Some data processing experience preferred.
- Spanish Speaking Preferred but not required.
- Previous experience/knowledge with Apple products is also helpful in this role.
Competencies
- Excellent interpersonal and phone etiquette skills
- Detail & Team Oriented
- Professional Communication Skills
- Excellent Time Management Skills
- Ability to multitask
- Assignment Synopsis: Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer.
- This role is a Customer Service role as well and includes some technical support on equipment. Knowledge of Apple products is a plus.
- Please use the attached JD for Full Job Details
- Top skills you’re looking for on resume: Time management, professional communication with good phone etiquette, detail, and team-oriented
- Interview process: Video Interview via Teams messenger
- Additional information: Need someone that is reliable, and able to understand the systems and call expectations.
- Do not need anyone that will be doing it their own way.
- Someone that will handle the customer supply order calls, make outbound calls for customers follow ups, maintain customer records, and follow work instructions.
