Technical Analyst
3 weeks ago
Are you curious about how technology and processes drive business and innovation? Do you have an interest in how connected machinery is transforming manufacturing facilities?
We are looking for a
Field Service Support
professional to join our team in Bouctouche, New Brunswick.
If you are motivated by connecting with others and supporting people in their use of technology this is an opportunity to spread your wings in a new, diverse, and critical position within a fast-paced environment.To be successful as a Field Service Support professional you will need to be task and process oriented, collaborative, and personable. You have an undying passion for technology, and no one can pick apart a complex problem to get it fixed like you can. You enjoy rolling up your sleeves to get it done and have the confidence to jump into a wide variety of technologies. We are seeking aptitude and passion to learn, grow and contribute.
Responsibilities will include resolving incidents as they occur, identification and remediation of problems to reduce incidents within the business, reviewing and ensuring compliance with infrastructure standards, and identifying opportunities to improve the technology deployed within the business.
With support, Field Service Support professionals keep the technology across JDI running smoothly by acting with urgency and being forward thinking recommending solutions that deliver stability to the operating environment.
Your Focus:
Provide day-to-day support to end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
Resolve technical support issues that cannot be resolved by the Service Desk or requires hands on approach.
Deploy all IT solutions related to end user devices, including J.D. Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications.
Analyze, document, and escalate critical issues to appropriate support groups.
Monitor and ensure timely escalation of customer issues to internal organizations and/or vendors.
Perform preventative maintenance and install upgrades and options.
You Have:
Post-secondary education in a related technical field.
2+ years’ experience in a customer facing technical position.
Work experience in a manufacturing or industrial environment.
Customer service mindset with a high level of attention on delivering a quality service.
Physical ability to complete setups and deployment of computer equipment.
Experience with the following technologies: Windows 10/11, Microsoft 365, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat, Active Directory, Intune
Basic networking skills both wireless and end point switching (Cisco, Meraki) and client remote access.
Driver’s license.
You Are:
Customer focused: motivated by inspiring others to do things differently.
Technically inclined, process oriented and driven by a natural curiosity.
Analytical, enjoy problem solving and being empowered to make decisions.
Happy in an environment where you can work independently as well as collaboratively.
Self-starter with the ability to work independently and within a team.
Excellent and customer focused communication skills while building a professional relationship with end users.
A continuous learner: acquiring new skills and software applications is second nature.
At home in a fast-paced work environment where solutions are not always clearly defined
A practiced communicator with strong verbal, written, and interpersonal skills.
Organized, analytical and business savvy.
Bonus:
Certifications : Network+, A+, Lenovo Hardware, Dell Hardware, Cisco Switching (CCNA)
Lean Six Sigma Methodologies
Experience using IT support & management tools such as ServiceNow, Visio, etc.
Experience with learning management tools such as TT Perform and Convergence
Experience with data modelling and presentation tools such as Alteryx, Tableau, and PowerBI
Experience with business tools such as JD Edwards, DSI, Jira, AutoCAD, MS CRM, MS Project, Bid2Win, Kronos, GeoTab
Information Technology Infrastructure Library (ITIL) Foundations certification, Information Technology Service Management (ITSM) certification.
JDI IT:Who we are and what we offer...
At JDI IT we believe that what people experience matters more than technology
With over 350 employees, we offerthe opportunity to create real value by helping people and businesses work smarter. JDI IT supportsthe entire J.D. Irving Limited group of companies, which means we offer opportunities and experiences across a wide breadth of IT areas, businesses, and industries. From forestry, to transportation, to shipbuilding, we are working directly with our business counterparts to align their goals to continued advancements in IT.As a member of the JDI IT team, you will be a key player in enabling the businessto win by overcoming obstacles and “getting it done”
Additional Information
Posting Date: May 9, 2024
My Profile
Create and manage profiles for future opportunities.
Please be cautious of false employment offers from individuals or organizations posing as J.D. Irving, Limited.
J.D. Irving, Limited would never request money from job seekers, nor request personal information beyond what is required for a resume. We routinely report suspicious activities and accounts and we ask anyone who has received messages from a fraudulent account to do the same. If you have questions about the validity of an offer, please contactjobs@jdirving.com .
An outstanding team dedicated to providing the best in products and service.
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