Hyatt Regency Schaumburg Full-Time Front Desk Supervisor

2 weeks ago

Schaumburg, United States Marcus Corporation Full time

Job Description Hyatt Regency Schaumburg Full-Time Front Desk Supervisor - ( 220000RO ) **Description**

The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from OHare. The Hyatt Regency Schaumburg was recently renovated to satisfy a discerning clientele who share a common need for value without sacrifice.

An integral part of the Hyatt Regency Schaumburgs success will be attributed to this position with a hands on approach to guest satisfaction and service team stewardship that will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg.

We are currently seeking a **Full-Time Front Desk Supervisor**

**POSITION PURPOSE:** Assists Front Desk Management with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.

**We Offer the Following Benefits:**

* Free Shift meal

* Travel, dining and movie discounts

* Health, Dental & Vision coverage and Life insurance

* Short-term and Long-term Disability pay

* Dividend Reinvestment Program

* Matching 401K

**ESSENTIAL FUNCTIONS:**

- Supervises front desk staff, reservations, and bell staff as needed.

- Supports training of front desk staff on hotel policies, practices and procedures.

- Assists in check in/ check out of guests or any related guest service activity.

- Performs manual and computer posting of transactions; handles money, credit cards, and checks.

- Deals with guest concerns. Provides directions and answers guest questions.

- Performs additional duties or projects as assigned by Front Office Manager.

**POSITION REQUIREMENTS:**

- Previous front desk experience required.

- Good communication, math skills, and problem solving abilities.

- Supervisory and organizational skills.

- Ability to walk/stand for long periods of time.

- Ability to multi-task.

- Meet deadlines for assignments and projects.

Equal Opportunity Employer

**Primary Location**

: United States-Illinois-Schaumburg Hyatt Regency Schaumburg

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