Temporary CPE Audit Service Customer Service Associate

3 weeks ago

Nashville, United States National Association of State Boards of Accountancy Full time

Job Type TemporaryDescriptionJob Name: Temporary CPE Audit Service Customer Service Associate (CSA)Department: Compliance ServicesJob Reports to: Senior Manager/CPE ServicesJob Classification: Hourly Non-exempt / $18.00 per hourSchedule: Monday - Friday / 29 hours per week- Must work in Nashville office 6 Weeks' work assignment that may extend up to 3 months Benefits: Paid parking on workdays only - no other benefits are includedResponsibilitiesNASBA CPE Audit Service is one platform offered within the Compliance Services Department. The platform is used by Boards of Accountancy for managing the audits of licensees' compliance with their continuing professional education (CPE) rules. The rules engine that powers the application is also used at an enterprise level by a major public accounting firm for monitoring firm-wide compliance with the Boards CPE rules. In addition, NASBA offers the business rules management system, Corticon, and services that calculate compliance for the Audit Service to organizations wishing to use their own interfaces and send data to, then receive CPE compliance results from, the rules engine package. The CPE Audit Service Customer Service Associate (CSA), under the direction of the NASBA CPE Audit Service Senior Account Manager and Associate Director, CPE Services will serve as the primary contact to CPE Audit Service Certified Public Accountant (CPA) users of the application, using both phone and e-mail communications.•Serve as first point of contact for CPA users of the CPE Audit Service when questions or issues arise via e-mail and telephone.•Develop good rapport with all CPA users to resolve their issues.•Provide efficient, accurate, professional and courteous responses to all CPA users both verbally and in writing.•Become a subject matter expert in the CPE Audit Service application in order to provide training, answer questions and troubleshoot issues.•Escalate technical issues identified with the application to the Account Managers and Senior Account Manager, as appropriate.RequirementsSupervisory Responsibilities: NoneInternal Relationships: This position interacts closely with other CPE Audit Service Account Managers, the ALD Manager, the ALL Manager, staff of the National Registry of CPE Sponsors, as well as administrative and CSA staff from other departments that receive CPE Audit Service inquiries in error.External Relationships: This position interacts primarily with the Certified Public Accountant (CPA) users of the CPE Audit Service .Skills and Professional ExperienceSkills:•Experience working in direct customer service, help desk work with a software application preferred•Professional listening, interpersonal and oral communication skills•Logical and efficient approach to tasks with keen attention to detail•Ability to write courteously and professionally, while being concise and clear•Ability to effectively prioritize and execute tasks while under pressure•Experience working in a team-oriented, collaborative environmentEducation & Knowledge:•Bachelor's degree •Experience working with a CRM platform, like SalesForce, preferredNASBA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, an education credential check, credit check, Global Watchlist and/or Government Watchlist.Due to overwhelming interest in our organization, we are unable to accept faxed resumes or incoming calls regarding open positions. Only those matching the above job description will be contacted.Salary Description $18.00 per hour

  • Junior Audit Associate

    7 days ago

    Nashville, Tennessee, United States KraftCPAs PLLC Full time

    Job OverviewPosition: Audit StaffAt KraftCPAs PLLC, we have been a cornerstone of our community since 1958, blending tradition with innovation in the realm of financial services.As one of Tennessee's leading full-service accounting firms, we are proud to employ over 250 professionals across multiple locations. Our firm specializes in a variety of services...

  • Customer Service Representative

    3 days ago

    Nashville, Tennessee, United States Pilot Freight Service Full time

    Job Summary:The Customer Service Representative is responsible for providing exceptional customer service to our clients. They will be the primary point of contact for customer inquiries, resolving issues and providing solutions in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and in-personResolve...

  • Customer Service Specialist

    1 week ago

    Nashville, Tennessee, United States Terry's Service Center Full time

    Terry's Service Center is seeking a dedicated and enthusiastic Customer Service Representative to join our team. We are a well-established, family-owned automotive repair shop committed to providing exceptional service and building lasting relationships with our customers. As the front line of our customer experience, you will play a vital role in ensuring...

  • Customer Service 1

    3 months ago

    Nashville, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-Southeast **Requisition Number****:** CUSTO03544 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a full time **Customer Service Agent** for our **La Vergne, TN location.** **JOB SUMMARY:** The Customer Service 1 is responsible for answering incoming calls and...

  • Customer Service Representative

    3 weeks ago

    Nashville, United States Terry's Service Center Full time

    We have a Customer Service Representative position open for the right person. We are a well-established, family-owned Automotive Repair Shop in west Nashville and we are now interviewing quality individuals to join our successful team. This position requires someone that understands the importance of strong relationships with their customers and co-workers....

  • Temporary Sales Associate

    3 months ago

    Nashville, United States Tapestry Full time

    ** Temporary Sales Associate** Coach Nashville, TN, US Temporary Sales Associate The Sales Associate Role defines the customer's experience at Coach. The sales associate creates energy and excitement as it relates to the product and the brand and builds strong, lasting relationships by providing service and selling skills that WOW the customer. Req ID:...

  • Audit Senior Associate

    2 days ago

    Nashville, Tennessee, United States Forvis Mazars, LLP Full time

    About the RoleWe are seeking a highly skilled Audit Senior Associate to join our team at Forvis Mazars, LLP. As a key member of our Assurance practice, you will play a critical role in providing high-quality audit services to our clients.Key ResponsibilitiesPerform detailed audit procedures over various income statement and balance sheet accounts to ensure...

  • Senior Associate, Audit

    3 months ago

    Nashville, United States Frazier & Deeter Full time

    Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With offices in Atlanta, Alpharetta, Charlotte, Las Vegas, London, Nashville, and Tampa, there is a spot for you! We serve clients of all...

  • Service Manager

    3 months ago

    Nashville, United States Mazzella Service Full time

    Job DescriptionJob DescriptionService ManagerThe Service Manager oversees the operation of the branch’s crane service business.ResponsibilitiesEnsure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costsDevelop and implement the crane service budgetsProactively...

  • Customer Service Associate

    3 months ago

    Nashville, United States Raising Cane's Full time

    $17 per hour - $19.50 per hour As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining...

  • Customer Service Associate

    2 weeks ago

    Nashville, Tennessee, United States Taco Bell - Brick Church Pike Full time

    Taco Bell - Brick Church Pike is seeking a dedicated full-time or part-time Cashier and Customer Service Associate to enhance our operations in Nashville, TN. This role is a unique combination of hospitality and operational responsibilities.As a Cashier and Customer Service Associate, you will be responsible for utilizing cash registers, POS systems,...

  • Customer Service Associate

    3 weeks ago

    Nashville, United States Amazon Full time

    As a Technical Customer Service Associate, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent AWS as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a...

  • Office Services Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Abacus Service Corporation Full time

    Position Title: Office Services CoordinatorOverview: We are looking for a detail-oriented and proactive Document Preparation Specialist to join our team on a temporary basis for a significant document digitization initiative. The ideal candidate will play a crucial role in ensuring the seamless transition of physical documents into digital formats.Key...

  • Office Services Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Abacus Service Corporation Full time

    Position Title: Office Services CoordinatorOverview: We are looking for a meticulous and efficient Document Preparation Specialist to join our team on a temporary basis for a significant document digitization initiative. The ideal candidate will be tasked with preparing physical documents for digital conversion, operating scanning equipment, and ensuring the...

  • Sales and Service Coordinator

    5 days ago

    Nashville, United States Service Experts Full time

    Sales and Service CoordinatorReports To: Sales Manager, Operations Manager, Office Manager, or General ManagerStatus: Full-time, Regular positionCategory: SalesPay: $18-$22 (Depending on experience)­­­­­­­­­­­­­­­Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team:Our team consists of the very...

  • Customer Service Associate

    2 weeks ago

    Nashville, Tennessee, United States Taco Bell - Brick Church Pike Full time

    Taco Bell - Brick Church Pike is seeking a dedicated full-time or part-time Cash Handling Specialist to enhance our customer service experience. This role combines elements of hospitality with operational duties, ensuring that our guests receive exceptional service while managing transactions efficiently.As a Customer Service Associate, you will operate cash...

  • Customer Service Associate

    5 days ago

    Nashville, Tennessee, United States Lexus of Nashville Full time

    Job OverviewLexus of Nashville is seeking a highly organized and detail-oriented Front Desk Receptionist to provide exceptional customer service and support to our clients.Key Responsibilities:Greets showroom customers and determines the nature of their visit, ensuring a warm and welcoming experience.Directs customers to the correct department, notifies the...

  • Customer Service Representative

    5 days ago

    Nashville, Tennessee, United States free-classifieds-usa Full time

    Job Summary: We are seeking a highly skilled and detail-oriented Front Desk / Night Auditor to join our team at the Renaissance Nashville Hotel. As a Front Desk Associate, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Responsibilities:Verify and reconcile financial...

  • Customer Service Associate

    3 weeks ago

    Nashville, United States Trojan Battery Company Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Overview The Associate, Customer Service is responsible for ensuring that all customer requests and requirements are met and responded to professionally and in a timely manner. This position assures...

  • Customer Service Associate

    7 days ago

    Nashville, Tennessee, United States RaceTrac Petroleum Full time

    Position: Store Associate at RaceTrac PetroleumExperience Level:Not Specified Role Overview:Deliver prompt, efficient, and friendly service to all guestsEnsure a clean and welcoming atmosphere for customersRestock shelves and refrigeration units as neededMaintain cleanliness in food and beverage sectionsUpdate pricing and display new signage...