Communications Supervisor

3 weeks ago


Liberty, United States Marksman Security Full time

Overview:

Marksman Security Now Hiring for a Communications Supervisor

Liberty, NC

$22.00 p/hr.

Ideal candidates will have previous knowledge and follow the Emergency Action and Communication Plans and all Standard Operating Procedures for emergencies.

We seek a dedicated individual to join our team as a Communications Supervisor. As a Communications Supervisor, you will play a crucial role in answering emergency and non-emergency calls and dispatching appropriate personnel. This is a demanding and rewarding position that requires quick thinking, teamwork, and the ability to perform under pressure. As the Communications Supervisor, you will lead a 24/7 communications center team from a newly built center (move-in date Aug. 2024).

Responsibilities:

Benefits:

  • 401 (k)
  • Insurance: medical, vision and dental
  • Short-term disability
  • Critical care/Hospital Indemnity
  • Complimentary life insurance
  • Pet insurance
  • Legal assistance/guidance
  • Identity theft protection
  • Paid on-the-job training
  • Paid time off
  • Bi-Weekly Pay
  • Competitive compensation
  • Career advancement opportunities
  • Continuous learning opportunities through LMS
  • Employee referral bonus program
  • Employee assistance program (EAP)
  • Employee recognition events
  • Employee performance incentives/rewards
  • Professional growth and development opportunities
Qualifications:

Essential Job Functions

  • Understand and follow all standard operating procedures
  • Observe and report all suspicious activity
  • Follow the Emergency Action and Communication Plans and all Standard Operating Procedures for emergencies
  • Maintain compliance with Customs- Trade Partnership Against Terrorism and Foreign Trade Zone ( where applicable)
  • Completes Incident reports as required
  • Receive and process all telephone calls and other communications and route emergency and non-emergency calls as needed
  • Acknowledge and act on all alarm-initiating signals
  • Contact required departments for alarms/power bumps or other issues
  • Contact Facilities Hotline for snow and ice removal as noted in the Inclement Weather Policy as necessary
  • Dispatch hot work request and verify there are no fire suppression impairments in the hot work area
  • Issue and check handheld radios
  • Issue safety locks to team members as authorized
  • Maintain property passes and issue incoming passes as required
  • Manage fire suppression impairment request and contacts
  • Monitor: In-house and emergency radio traffic, dispatch as needed
    • Weather Reporting System and respond as detailed in the inclement weather procedure
    • Intrusion Detection Systems
      • Fire Alarms
      • Security Cameras
      • Badging system alerts
  • Open locked doors when authorized
  • Perform all dispatch - normal and emergency conditions
  • Perform audit functions on badge request forms
  • Process badges (temporary, visitor, smart) for all team members and contractors through the access control system
  • Process Personnel Action Forms (PAF)
  • Process shippers as necessary
  • Process Vehicle site passes
  • Verify Check road schedule before allowing check road access
  • Operate Public Address System
  • Monitors and responds to service window requests
  • Instructs and trains employee and conducts employee performance evaluations
  • Supervise shift personnel, coordinate shift schedules, time-off requests, and overtime
  • Review date entries to ensure compliance and accuracy

Requirements:

  • Minimum of 18 years of age and have a high school diploma or GED
  • 2 years of customer service experience in a high-volume business or communications environment
  • Job skills test to be administered to determine eligibility
  • Current drivers license
  • Preferred experience serving in a communications center as a communications supervisor
  • M-F, 8 AM-4 PM role, with the ability to adjust work schedule to evaluate all communications officers on all shifts as needed

#GRN


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