Retail Compliance Coordinator

3 weeks ago

Overland Park, United States Smart Warehousing Full time

** Retail Compliance Coordinator**

**Job Category****:** Internal Operations **Requisition Number****:** RETAI01069 Showing 1 location **Job Details**

**Description**

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

? Partners with Solutions Team to provide compliance program engineering support for new customers.

? Drafts retailer/customer specific work instructions and SOPs.

? Supports current customers for new retailer onboarding.

? Monitors and manages compliance-related integrations and provide support as needed to IT Team.

? Monitors and manages PO Due Dates for high priority customers to mitigate chargebacks.

? Monitors market conditions and provide strategic guidance around value-added product offerings regarding the retail compliance environment.

? Supports and trains Account Managers in retail web portals to enter shipment details so a carrier can be assigned, get labels/packing slips, etc.

? Researches and establishes label specifications and works with the IT Team for development.

? Develops and maintains relationships internally and externally to drive excellent customer service.

? Performs deep-dives on current customers to ensure compliance processes are being followed with appropriate charges.

? Serves as the Subject Matter Expert for retail compliance regulations.

? Works closely with the operations team to ensure retail specific guidelines and deadlines are met.

? Makes updates in SWIMS when necessary to transmit correct data mandated by retailers

? Proactively researches retailer trends and updates to their programs, and is responsible for relaying that to the customer and the operation teams

? Identifies and improves retail compliance processes and tasks. Completes other duties as assigned by Process Compliance Manager.

**THE PERSON | MINIMUM REQUIREMENTS**

? Bachelor's Degree or equivalent combination of core education and related professional experience

? 5+ years of industry work experience; two years of specific warehouse experience in an administrative role; supply chain experience required

? Strong oral and written communication, problem solving and interpersonal skills; ability to quickly build rapport with both customer and Smart Warehousing business units

? Ability to apply time management principles to complete multiple projects with competing priorities and deadlines.

? Detail oriented and investigative personality; not afraid to ask why.

? Strong teamwork orientation and ability to work independently

**COMPENSATION & BENEFITS PACKAGE**

Smart offers a competitive compensation package. Smart values its employees and provides a comprehensive employee benefits program. These include medical, dental, vision, life insurance, 401k and employer match.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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