Customer Service Officer Dutch-French-German-Italian

3 weeks ago


Oklahoma City, United States EBTS Pro Assist Full time

**Customer Service Officer Dutch-French-German-Italian (3 Nights)**Higher secondary Bachelor _ 36 hours **Tasks & Responsibilities****Job purpose / Main objectives**Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.Wednesday Thursday Friday: 20h 8h**Main tasks and Responsibilities*** Incoming phone calls, e-mails and faxes treating and dispatching:+ Accepting phone calls and responding to the customers inquiries and internal and external intervening parties in accordance with predetermined procedures.+ Collecting additional information.+ Check the data for accuracy and completeness.+ Reception & Services; provide technical support; search workshop.+ Keep the customer and all involves updated.+ Complaint handling (from customer to contractor; from contractor to EBTS.)* Ensures the monitoring and control of the agreements with the parties involved:+ Regarding the service+ Regarding complaint handling, etc.+ Regarding the service conditions and agreements* Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:+ Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)+ Enter required information into the system.+ Register performed operations.+ Responsible for the internal and external monitoring of client files.**Your profile****Knowledge and experience:*** Communicate fluently in languages: Dutch-French-German-Italian* PC skills: office applications, outlook* Company-specific IT / telephony system* Technical knowledge (automotive, tires, ) is an asset* No specific knowledge and experience required**Skills:*** Communicate effectively by phone* Problem analysis and problem solving* Customer- and results-oriented* Accurate and high work standard* Multitasking & stress resistant* TeamplayerOK ..OK#J-18808-Ljbffr

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