Receptionist

4 weeks ago


Downers Grove, United States Duly Health and Care Full time
Overview

Position Highlights:
  • Full-Time
  • Monday - Friday; 8:00am - 4:30pm
  • Primary Location: Downers Grove, IL
Benefits:
  • Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
  • Employer provided life and disability insurance.
  • $5,250 Tuition Reimbursement per year.
  • Immediate 401(k) match.
  • 40 hours paid volunteer time off.
  • A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
  • 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
Responsibilities

As the receptionist, you will:
  • Check-in/Greet Customers/ Scheduling
    • Acknowledges and welcomes visitors. Sets the tone for a positive experience
    • Answers multiple lines to fulfill patient needs over the phone
    • Outbound calling
    • Cross-train and help as needed in other departments
    • Direct visitors to appropriate location
    • Referral management
    • Performs all other duties/responsibilities as assigned
Qualifications

The Experiences You Bring
  • High school diploma or GED
  • Three years of patient/client-facing experience
  • Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers. This includes regular review of patient survey information, responding to clinical provider or patient concerns, and efficient resolution of RL6 events.
  • Results Orientation: Focuses self and other on achieving quality and financial outcomes in a responsive timely manner.
  • Integrity Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
  • Change Agent: Provides vision and planning to reach goals. Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality.
  • Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting and cultivation relationships. Has keen understanding of industry and trends.
  • Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

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