Customer Success Manager
4 weeks ago
Qualifications You are an expert at discovery and understanding the customers’ needs You embody a customer-centric approach You have significant years of experience in a success role You have experience in the developer tools and infrastructure verticals You are excited about building a process from scratch You are multi-talented and want exposure to every aspect of the business Experience at a startup An engineering background A passion for hardware Responsibilities You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our founders We expect you to take ownership, creatively solve problems, and build the foundation for a successful customer success organization Onboards customers smoothly and successfully Cultivates and strengthens ongoing client relationships, focusing on revenue growth and client satisfaction Leads by thinking multiple steps ahead to move an account forward Demonstrates and communicates customer value frequently Transparently communicates both internally and externally Informs our roadmap with feedback from customers Independently assesses current business processes, identifies capability gaps, gains internal alignment, and helps develop future state strategy Drives outcomes through effective collaboration and communication with broader revenue, developer experience, and product teams Benefits We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages As one of the first members of our customer success team, you will have the unique opportunity to shape the go-to-market strategy, product, and culture at an early-stage startup. We want you (yes, you) to apply. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience About Memfault Memfault is the first IoT reliability platform that empowers teams to build more robust devices at scale. Today hardware teams have little insight into how their products are performing and what issues are driving the majority of field failures; with Memfault, they can operate with the same speed and agility as software organizations. Companies like Lyft, Logitech, Bose, Whoop, and Verkada use Memfault's performance monitoring, device debugging, and OTA update capabilities to ship fast and build high-quality products. Memfault was founded by veterans of Pebble, Fitbit, and Oculus and is backed by Stripes, Uncork Capital, Partech, the 5G Innovation Lab, S28 Capital, and Y Combinator. #J-18808-Ljbffr
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Customer Success Manager
3 months ago
San Francisco, United States Pathlight Full timeAbout Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...
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Customer Success Manager
3 weeks ago
San Francisco, United States ZEALS Full timeAs our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...
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Customer Success Manager
2 months ago
San Francisco, United States ZEALS Full timeAs our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...
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Customer Success Manager
1 month ago
San Francisco, United States Pylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at a...
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Manager, Customer Success
3 weeks ago
San Francisco, United States RollWorks, a division of NextRoll Full timeAbout the Role: RollWorks, the B2B division of NextRoll, Inc., is looking for a passionate customer success leader to develop an impactful team of 5 - 8 Customer Success Managers who are responsible for a critical aspect of our growth and retention. Reporting to Sr. Manager of Customer Success, you will be instrumental in the continuous evolution and...
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Customer Success Manager
3 weeks ago
San Francisco, United States Wiliot Full timeAbout Wiliot Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnected from the IoT. This...
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Manager, Customer Success
3 weeks ago
San Francisco, United States P. A.V. E. Full time[Full Time] Manager, Customer Success at Pave (United States) Manager, Customer Success Pave United States Date Posted: 31 Oct, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: No Vacancies: 1 available About Pave At Pave, we believe the world of...
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Manager, Customer Success
3 months ago
San Francisco, United States RollWorks, a division of NextRoll Full timeAbout the Role: RollWorks, the B2B division of NextRoll, Inc., is looking for a passionate customer success leader to develop an impactful team of 5 - 8 Customer Success Managers who are responsible for a critical aspect of our growth and retention. Reporting to Sr. Manager of Customer Success, you will be instrumental in the continuous evolution and...
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Customer Success Manager
3 weeks ago
San Francisco, United States MixRank Full time[Full Time] Customer Success Manager at MixRank (United States) Customer Success Manager MixRank United States Date Posted: 09 Dec, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Vacancies: 1 available Why work at MixRank MixRank is a data intelligence platform...
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Customer Success Manager
3 days ago
San Francisco, United States Replai Full timeReplai is a mission lived by curious, ambitious and highly driven people. We have created a data-to-ads approach that leverages the latest AI technology to create highly performant videos used as ads by consumer apps. We believe in data, in the app industry and in the power of compounding an ever growing obsession to delight our customers. You should be able...
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Customer Success Manager
3 weeks ago
San Francisco, United States Token Transit Full time[Full Time] Customer Success Manager at Token Transit (United States) Customer Success Manager Token Transit United States Date Posted: 26 Jul, 2022 Work Location: San Francisco, United States Salary Offered: $160000 yearly Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: Yes Vacancies: 1 available About Token Transit Token...
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Customer Success Manager
2 weeks ago
San Francisco, United States Otter.ai Full timeThis position is Hybrid (3 days a week in office) About the Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and...
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Customer Success Manager
3 months ago
San Francisco, United States Base Full timeJoin Base and be part of Customer Marketing history! Customer Success Manager Base is a Customer Lifecycle Marketing platform, building the Customer-led Growth (CLG) category and ecosystem. Through journey tracking, automation, insights, and predictions our Customer Marketing platform helps companies refocus their efforts on their customer-base, and...
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Customer Success Manager
6 days ago
San Francisco, United States Pylon Full timeAt Pylon, we're building the future of B2B Post Sales.Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all in one place.A unique opportunity to work on standing up the customer success function at a company...
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Customer Success Manager
2 months ago
San Francisco, United States Checkr Full timeAbout the team/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution. You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement. The...
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Customer Success Manager
3 weeks ago
San Francisco, United States SnapLogic Full timeThe Role: The Customer Success Manager (CSM) will be responsible for assisting SnapLogic’s North America West Enterprise customers in initial onboarding and use of the SnapLogic Intelligent Integration Platform. This role will be a single point of contact for priority response and escalation management and will take proactive ownership of critical issues,...
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Customer Success Manager
3 months ago
San Francisco, United States Stripe Full timeWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...
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Customer Success Manager
3 weeks ago
San Francisco, United States Otter.ai Full timeAbout the Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and expansion, while consistently exceeding aggressive goals....
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Customer Success Manager
4 weeks ago
San Francisco, United States Rattle Full timeCompany Overview Rattle is a B2B SaaS startup innovating on how revenue teams make their sales processes repeatable and scalable, leading to better rep productivity and improved win rates. We have an enviable customer list including companies like Twilio, Figma, and Intercom and have helped them achieve greater efficiency and sales team performance using our...
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Customer Success Manager
3 weeks ago
San Francisco, United States Guidewheel Full timeJob DescriptionJob DescriptionTHE COMPANYGuidewheel is on a mission to empower all the world's factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips...