Director of Operations
3 weeks ago
The Director of Operations oversees all operational aspects of the entire portfolio of stores.
Essential Duties and Responsibilities
- Drive Sales and Profits:
- Challenging Store Teams to drive top line sales, margin, and deliver operational metrics.
- Partner with Store Managers to develop solutions for business related issues and opportunities.
- Verify the execution of merchandising initiatives.
- Ensure effective expense control, labor spend, and Profit/Loss management.
- Protect company assets and help stores reduce shrink by adhering to loss prevention standards.
- Build the team:
- Recruit and hire Store Managers.
- Support store level hiring/staffing decisions and retention.
- Verify and participate in training, development, and coaching.
- Build and maintain an effective succession plan for the organization.
- Write and deliver Store Manager performance reviews and counseling.
- Maintain a safe and productive work environment.
- Lead execution of company standards:
- Ensure compliance to inventory management.
- Validate pricing accuracy and promotional activities.
- Verify Loss Prevention and procedural audit compliance.
- Support continuous improvement activities throughout the organization.
- Goal setting and promoting customer loyalty:
- Handle and resolve customer complaints/issue, assure customer leaves store having had a positive shopping experience.
- Analyze reporting to identify and overcome customer satisfaction opportunities.
- Observe and coach customer engagement.
Experience: Minimum of 5 years retail leadership experience required. Multi-unit retail store management experience preferred.
Preferred knowledge, skills or abilities
- Farming, pet/equine, lawn/garden is strongly preferred.
- Profit/Loss, scheduling, shrink control, and payroll management, staffing, hiring, supervision and counseling experience preferred.
- Proficiency in Microsoft Windows and Office products.
- Work varied hours, days, night and weekends as business dictates.
- Must have a valid driver's license.
- Normal office working conditions
- Occasional travel required
- Sitting
- Standing (not walking)
- Walking
- Kneeling/Stooping/Bending
- Driving a vehicle
- Reaching overhead
- Lifting 50+ pounds
Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities.
?Perform similar, comparable, or related duties as may be required or assigned.
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