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Associate Director, Patient Access Operations- Nurse Educator
3 months ago
This individual will report to the Head of Patient Access Operations and provide the operational leadership and oversight of the Nurse Educator team within Madrigal Patient Support (MPS). The AD/Director will be responsible for establishing the nurse education program, oversight of day-day activity of the nurses, and program performance.
Position Responsibilities:
Hire, develop, and oversee Nurse Educator team that will conduct outreach and provide education and support, with approved resources, to patients who have been prescribed a Madrigal drug and have enrolled in Madrigal Patient Support (MPS)
Develop and implement KPIs and oversight mechanisms to ensure ongoing execution of program support and that operations meet Madrigal’s performance and quality expectations; Prepare and provide regular updates and business reviews for leadership and relevant cross-functional teams
Partner with MPS vendors to create program materials, call guides, work instructions, and resources to direct operations of educational, therapy onboarding, and ongoing patient support
Develop and ensure alignment and compliance of Standard Operating Procedures across MPS offerings; support preparation and execution of routine program audits
Establish strong relationships and effective communication with key internal stakeholders and outside vendors to support development of program support offerings/materials and enable continuous improvement of patient access and experience
Provide education to internal teams, HCPs, and patients (potentially in advocacy meeting settings) using materials and messaging tailored and approved for the audience, to create awareness of program offerings and support services
Qualifications and Skills Required:
Clinical degree including BA degree in nursing, PharmD, NP, or PA required
7+ years of combined clinical experience and/or pharmaceutical sales, clinical educator, or medical affairs experience, with hepatology/gastroenterology experience preferred
Experience with large specialty drug preferred, but not required
Demonstrated experience adapting to change, navigating ambiguity, and executing with autonomy in these situations
A self-starter, with a continuous improvement mindset, that drives progress, execution/delivery, and performance of initiatives/programs
Passion for helping patients to navigate their medication and/or healthcare access journey
Recognizes evolving shifts in market trends and respective effects on provider and patient
Previous people leadership experience is preferred
Prior experience in a customer service/support role is preferred
Outstanding customer relationship, interpersonal, communication, and presentation skills with the ability to effectively work with diverse audiences and influence cross functionally
Moderate level of travel required to vendor and home office sites
Role is based in Conshohocken, PA; Waltham, MA; or Overland Park, KS
Compensation:
Base salary is determined by several factors that include, but are not limited to, a successful candidate's qualifications, skills, education, experience, business needs, and market demands. The role may also be eligible for bonus, equity, and comprehensive benefits, which include flexible paid time off (PTO), medical, dental, vision, and life and disability insurance.
Madrigal is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex gender identity, sexual orientation, national origin, age, disability, protected veteran or disabled status, or other characteristic protected by applicable federal, state, or local law.
Unsolicited resumes from agencies should not be forwarded to Madrigal. Madrigal will not be responsible for any fees arising from the use of resumes through this source. Madrigal will only pay a fee to agencies if a formal agreement between Madrigal and the agency has been established.
Please be aware that we are currently receiving numerous reports of individuals misrepresenting themselves as Madrigal Pharmaceuticals’ Hiring Managers, seeking to engage with job candidates through fraudulent online advertisements or job posting sites. These unauthorized individuals are using Madrigal’s name and logo in an attempt to solicit up-front fees and obtain personal information from interested job candidates. Please know that Madrigal does not conduct interviews via text or in chat rooms; conduct interviews via Skype, RingCentral or solely via telephone; charge candidates an advance fee of any kind (e.g., fees for purchasing equipment); nor does it offer positions of employment without undergoing a thorough recruiting process. Interviews with Madrigal are conducted via the Zoom platform.
Please also note that any correspondence with regard to employment would come from an authorized madrigalpharma.com email address or from an email address from one of our trusted search firm partners. We are aware that incorrect/fraudulent email addresses, with Madrigal misspelled, have been utilized in these most recent fraud attempts. If you receive unsolicited employment offers from people claiming to work for Madrigal we recommend that you: do not respond to their questions; do not open any attachments; and do not click on any hyperlinks.
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