Speciality Client Partner IV

2 weeks ago

Boston, United States NTT DATA Full time

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Speciality Client Partner IV to join our team in Boston, Massachusetts (US-MA), United States (US). The Managing Director, Senior Client Partner will be responsible for helping us expand our presence in the Northeast. You will be joining a team of digital, strategy, product design and engineering experts bringing digital product transformations to some of the world’s most interesting brands. The Managing Director, Sr. Client Partner owns relationships with a set of clients with goals including driving customer satisfaction, growing account revenue, and maximizing account profitability. The Client Partner will lead all aspects of customer engagement, account gross margin, account strategy, as well as revenue and service delivery. Additionally, the Client Partner will be actively initiating and supporting pre-sales/sales efforts in pursuit of new accounts in partnership with the General Manager and Sales; as well as supporting those new clients along with supporting existing clients by focusing on the following: Customer relationship management Expansion of services within the account(s) assigned Ensuring the delivery team(s) are delivering high-quality work In this role, the Managing Director, Sr. Client Partner will report directly to the General Manager. Successful Client Partners will collaborate well with client personnel and internal team members in technical delivery and business development roles. The Client Partner's contribution will be measured on business growth and the profitability of client engagements. Job Responsibilities Include: Actively collaborate with Sales to hunt for new accounts, targeting 1-10 new logos depending on the level Leverage Sales support, and ensure clear GTM messaging across accounts Develop and maintain strong relationships with client executives, acting as a trusted advisor and strategic partner Drive revenue growth by identifying upselling and cross-selling opportunities Monitor project progress, proactively identifying and addressing any risks or issues that may impact delivery Foster a culture of continuous improvement, driving operational efficiency and implementing best practices for project management and client engagement Act as a liaison between clients and internal teams, effectively communicating client requirements, managing expectations, and ensuring alignment throughout the project lifecycle Conduct regular business reviews with clients, analyzing performance metrics, identifying areas for improvement, and proposing solutions to enhance client satisfaction and retention Stay up to date with industry trends, market dynamics, and emerging technologies to provide strategic guidance to clients and internal stakeholders Ensure strong client relationships, CSAT, business value realization Actively lead, coach & support matrixed delivery teams on accounts Groom delivery and client partner talent to scale accounts as appropriate Lead and deliver all programs successfully for customer engagements Effectively position company as the client’s partner for defining and delivering innovative technology solutions at the speed of a startup Manage team expectations and delivery related escalations; Build key talent and leadership within the engagement teams Manage the portfolio P&L ensuring profitable and healthy financial results Basic Qualifications: 8+ years of experience in consulting or IT services industries sales 3+ years' experience selling in digital product design, user experience, research, and innovation areas 8+ years of experience in one or more of the following areas: strong technology solution definition and delivery in a consulting role; account management and business development experience in the services industry; and depth in one or more vertical industries 5+ years of experience leading and managing teams to successful outcomes Preferred Skills: Prior experience as an Agile Coach, Product Officer, or Practitioner preferred 3-5 years of experience in Project Management or delivery capacity 2+ years of UX/UI Design experience Strong track record of driving revenue growth and achieving targets in a similar role Excellent leadership skills, with the ability to oversee and inspire multiple teams SVPG (Silicon Valley Product Group) certification is a huge plus Strong knowledge of SaFE/Agile/Scrum Exceptional communication and presentation skills Solid understanding of software development processes, methodologies, and best practices Strong business acumen Proactive and results-oriented mindset Strong negotiation and problem-solving skills Ability to engage and build relations with senior leadership at Fortune 500 organizations Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills Location: Northeast preferred. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. #J-18808-Ljbffr

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