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Client Service Represenative

2 months ago

Pasadena, United States Shuster Financial Group LLC Full time

Job Description

Job Description

Position Summary

The Client Service Representative works closely with the Relationship Manager to build and maintain relationships with high-net-worth individuals and families as well as corporate clients within the Wealth Management division of Shuster Advisory Group. This role offers the opportunity to develop a foundational understanding of wealth management client service, reporting and analytics as well as exposure to various custodial and portfolio accounting platforms.

Responsibilities:

High-touch client service and daily use of the department’s technology platforms, including but not limited to: Schwab Advisor Center, Orion Advisor and Redtail. Assist with maintaining client relationships through pro-active communication and prompt responses to client requests and inquiries. Provide general assistance for clients regarding account status, money movement, account services and new technology. Assist with account document completion and onboarding. Organize and maintain filing system, file correspondence and other records, ensuring client information and documents are kept current. Assist in the creation and production of materials needed for client meetings. Collect, compile, and analyze moderately intricate data and information with the guidance of other team members. Receive cross-training and assist with other operational functions as required. Other ad hoc duties as assigned.

Experience and Technical Requirements:

Strong analytical, problem-solving, planning, and organizational skills. Advanced MS Office skills with an emphasis on Excel and PowerPoint. Polished communication skills and ability to interact professionally with all clients and office personnel. This includes both written and verbal communication. Ability to handle multiple time-sensitive projects with a high degree of accuracy and attention to detail. Experience with Schwab Advisor Center, Orion Advisor and Redtail a plus but not required.

About Us Shuster Financial Group, LLC and Shuster Advisory Group, LLC provide trusted investment guidance informed by extensive research and analysis. We formulate innovative solutions for institutional, hospitals, and governmental clients and deliver comprehensive wealth management services to individual investors. At Shuster, we are committed to promoting diversity, equity, and inclusion in everything we do. We believe that our differences make us stronger and that a diverse workforce leads to better decision-making and more innovative solutions. We are looking for candidates who share our values and are passionate about creating an inclusive and welcoming environment for all. In this role, you will have the opportunity to work with a team that values your unique perspective and encourages you to bring your authentic self to work every day. You will also have access to professional development opportunities and ongoing support to help you grow in your career. If you are committed to promoting diversity, equity, and inclusion, we encourage you to apply for this exciting opportunity.

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