Customer Service

2 months ago

Dallas, United States US1107 FreshPoint Dallas, Inc. Full time

JOB SUMMARY

Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within organization. Develop a close working relationship with customers, and all coordinating departments.

RESPONSIBILITIES

  • Identify customer and department needs and satisfy them effectively.
  • Maintain and develop assigned customer base.
  • Working knowledge of all products and categories to drive penetration of existing accounts.
  • Cross-train and foster solid working relationships within department and with other departments.
  • Input orders into computer system.
  • Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
  • Responsible for creating and maintaining necessary company and customer files.
  • Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned.
  • Support company sales and gross profit projections and goals as needed.
  • Adhere to operational procedures.
  • Attend meetings as scheduled.
  • Work with sales team.
  • Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.
  • Attends department sales meetings, as scheduled, and participates in other activities as requested.
  • Working different days, hours and overtime may be needed occasionally.
  • Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
  • Perform other duties as required.

Education

  • High school diploma or general education degree (GED)

Experience and Professional Skills

  • One (1) year minimum experience in sales and/or customer service position preferred.
  • Specialty food, specialty business, and/or culinary experience preferred.
  • Working knowledge of MS Office (Word, Excel, and Outlook).
  • Strong numeric and alpha-numeric data entry skills.
  • Proven ability to communicate effectively in a positive manner both verbally and in writing.
  • Attention to detail, accuracy, effectiveness, and efficiency.

QUALIFICATIONS

  • Pursues knowledge, education, training, and development opportunities.
  • Shares expertise with others.
  • Customer service to internal and external customers.
  • Solicits internal and external customer feedback to improve service and processes.
  • Responds to requests for service and assistance.
  • Maintains confidentiality.
  • Participates in meetings, presentations, and demonstrations.
  • Ability to read, comprehend, and analyze written information including, but not limited to general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Communicates clearly and effectively through written, spoken, and other media.
  • Attention to detail, accuracy, effectiveness, and efficiency in all activities and actions.
  • Contributes to building a positive team spirit.
  • Follows policies and procedures.
  • Supports the organization's goals and values.
  • Uses time efficiently, prioritizes and plans work activities.
  • Treats others with respect and consideration regardless of their status or position.
  • Adheres to safety and security procedures.
  • Reliable and timely attendance.
  • Follows instructions and management direction.
  • Strong communication and interpersonal skills.
  • Knowledge of sales techniques, marketing principles, products, company, industry, and other related areas.
  • Ability to effectively present information and respond to questions in one-on-one and small group situations with associates, managers, representatives, and others.
  • Ability to perform required mathematical tasks related to money, profitability, weight, measurement, volume, distance, and other related areas.
  • Ability to assess situations and problem solve with and/or without direction and instruction.

PHYSICAL REQUIREMENTS

  • The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

  • Sit for extended periods.
  • Perform repetitive movement and use of fingers, hands, wrists, and arms to type, handle, feel, and reach.
  • Talk
  • Hear

Occasionally required to:

  • Stoop, kneel, crouch, and/or crawl.
  • Lift and/or move up to 25 pounds.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The work environment is moderately loud.
Required Preferred Job Industries
  • Other

  • Customer Service Representative

    4 months ago

    Dallas, United States Precision Door Service Full time

    Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...

  • Customer Service Representative

    5 months ago

    Dallas, United States Precision Door Service Full time

    Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...

  • Customer Service Rep

    7 months ago

    Dallas, United States Wilbert Funeral Service Full time

    Category Customer Service DescriptionPosition Overview The primary responsibility of this position will be to assist customers with placing orders and answering questions. Essential Job Functions Respond to emails, phone calls, and other forms of correspondence. Promote and sell products and services. Answer telephone calls and assist customers. Handle...

  • Customer Service Liaison

    2 weeks ago

    Dallas, Texas, United States Precision Door Service Full time

    About the RolePrecision Door Service is a leading provider of residential garage door service, with over 100 locations and a reputation for excellence nationwide.As a CUSTOMER SERVICE LIAISON, you will act as a key point of contact, providing accurate and efficient support to our customers. This includes resolving product or service problems, managing large...

  • Customer Service

    2 months ago

    Dallas, United States US1107 FreshPoint Dallas, Inc. Full time

    JOB SUMMARYUnder general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within organization.  Develop a close working relationship with customers, and all coordinating departments.RESPONSIBILITIESIdentify customer and...

  • Customer Service Manager

    2 months ago

    Dallas, United States Frontier Waste Midco LLC Full time

    What We Do! We are a Texas Based - Texas Proud waste solutions provider servicing your local residential, commercial and municipal trash and recycling needs. We pride ourselves in providing exceptional customer services starting with are hardworking Operations team to our Corporate Leadership. Since 2017, Frontier Waste Solutions has continued to grow and...

  • Customer Service Associate

    2 months ago

    Dallas, United States The Hertz Corporation Full time

    The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution Customer Service, Associate, Service, Customer, Retail, Automotive

  • CSR - Customer Service

    4 days ago

    Dallas, United States Market Value Inc Full time

    Job DescriptionJob DescriptionWe are committed to providing outstanding products and exceptional customer experiences. As a leader in our industry, we take pride in our innovative solutions and dedicated service. Join our dynamic and customer-focused team where your contributions will make a significant impact.Position Overview:We are seeking a friendly,...

  • Customer Service Ambassador

    2 weeks ago

    Dallas, Texas, United States Millenium Events Management Full time

    Job Title: Customer Service AmbassadorThe Customer Service Ambassador role at Millennium Events Management is a fantastic opportunity to develop your customer service skills and build a successful career in retail. As the first point of contact for our customers, you will provide assistance and support to ensure a positive experience. Your main priority will...

  • Customer Service Representative

    4 months ago

    Dallas, United States RESPONSE Full time

    The consumer comes first within the hospitality industry and that is no exception with us. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering...

  • Customer Service Associate

    5 months ago

    Dallas, United States Dairy Farmers of America Full time

    Customer Service Associate - Remote GENERAL PURPOSE Provide assigned customers with the best possible customer experience and service regarding but not limited to product and service information, order management activities, billing inquiries, delivery information, and general requests. Service customer orders from receipt of order through cash...

  • Customer Service Associate

    4 weeks ago

    Dallas, United States Dairy Farmers of America Full time

    Customer Service Associate - RemoteGENERAL PURPOSEProvide assigned customers with the best possible customer experience and service regarding but not limited to product and service information, order management activities, billing inquiries, delivery information, and general requests. Service customer orders from receipt of order through cash application,...

  • Customer Service Associate

    4 weeks ago

    Dallas, United States The Hertz Corporation Full time

    Salary - $17.50 The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first Customer Service, Associate, Customer Experience, Service, Retail, Automotive Learn More

  • Customer Service Associate

    3 weeks ago

    Dallas, Texas, United States AlphaGraphics - US784 Full time

    At AlphaGraphics - US784, we are seeking a skilled Customer Service Associate to join our team. This is a full-time position responsible for providing exceptional customer service by understanding and meeting their needs.About the RoleThe Customer Service Associate will serve as the primary point of contact for customers, conveying our expertise in products...

  • Customer Service Professional

    1 month ago

    Dallas, Texas, United States Oak Farms Dairy Full time

    Customer Service AssociateAt Oak Farms Dairy, we seek a skilled Customer Service Associate to deliver exceptional customer experiences and support our customers’ needs.Key Responsibilities:Provide top-notch customer service via phone, email, or chat.Respond to customer inquiries, resolve issues, and escalate as necessary.Process customer orders, manage...

  • Customer Service Representative

    1 month ago

    Dallas, United States Waste Connections Full time

    Waste Connections - 12150 Garland Rd [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk with customers by phone and in person, to receive...

  • Customer Service Associate

    5 months ago

    Dallas, United States Dairy Farmers of America Full time

    Customer Service Associate - Remote GENERAL PURPOSE Provide assigned customers with the best possible customer experience and service regarding but not limited to product and service information, order management activities, billing inquiries, delivery information, and general requests. Service customer orders from receipt of order through cash application,...

  • Customer Service Representative

    3 days ago

    Dallas, United States Front Porch Pantry LLC Full time

    We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers, providing product & service information and resolving technical issues.The Customer Service Specialist at Front Porch Pantry reports to the Director of Operations and cheerfully helps them answer phones, chats, work our market store, stock...

  • Customer Service Specialist

    2 weeks ago

    Dallas, Texas, United States Texas Paint Full time

    Job Title: Customer Service SpecialistEstimated Salary: $45,000 - $60,000 per yearAbout the Role:We are seeking a highly skilled Customer Service Specialist to join our team at Texas Paint and Wallpaper. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving technical...

  • Customer Service Coordinator

    3 weeks ago

    Dallas, Texas, United States Mid Cal Labor Solutions Full time

    Job SummaryThe Customer Service Coordinator role at Mid Cal Labor Solutions is a key position that involves coordinating activities between the Customer Service Department, customers, and personnel. The successful candidate will be responsible for directing customer needs to the proper personnel, quoting spare parts, and providing clerical assistance as...