Front Desk Agent

2 weeks ago

Indianapolis, United States IHG Full time

About IHG and the InterContinental Indianapolis

Opening in the fall of 2024, the InterContinental Indianapolis, brings urban luxury and timeless style to Monument Circle. The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle.

Explore our very own InterContinental Hotels & Resorts a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. Youll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

At IHG we promise to give colleagues

Room to Belong: Enable

Room to Grow: Enrich

Room to Make a Difference: Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

Thoughtful

Cultured

Remarkable

We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values:

Do the right thing

Show we care

Aim higher

Celebrate difference

Work better together

About this position

To get our guests memorable experiences off to an unforgettable start, were looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day

Every day is different, but youll mostly be:

Kicking off truly memorable guest experiences with the warmest of welcomes

Acknowledging IHG Rewards Club members and returning guests in person or over the phone

Taking, managing, and receiving payments for guest bookings

Making the check-in and check-out process feel swift and seamless

Staying one step of our guests needs to anticipate requests and offer tailored recommendations

Being our guests trusted contact helping with everything from bill issues to restaurant recommendations

Qualifications and Expectations:

Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Fluency in the local language - extra language skills would be great, but not essential

At IHG, weve made a promise. As one of the worlds leading hotel groups, were here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected wherever they are in the world. Want to be part of the journey?

As the worlds first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If youd like to embrace a world of opportunities, wed like to welcome you to the worlds most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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