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Property Manager
3 weeks ago
Job Location
Eugene, OR
Position Type
Full Time
Salary Range
$20.00 - $22.00 Hourly
Job Shift
Day
Job Category
Management
Description
Proven competence in completing income certifications and previous management of affordable housing apartment communities is a must. Due to the complexity of the required HUD paperwork, applicants without HUD, RD or Tax Credit experience is strongly preferred. Salary DOE
SKILLS, KNOWLEDGE AND PERSONAL CHARACTERISTICS:
The following attributes are desirable for job success: experience in managing/leasing multi-family properties, certification in the multi-family (ARM, CAM, NALP, etc.), ability to bookkeeping experience, ability to communicate effectively, safety-conscious, ability to assert yourself, preference for detail work, ability to work well under pressure, self-motivation and self-direction, ability to work with/without direct supervision and the ability to become a team leader.
SUMMARY OF FUNCTIONS:
- Responsible for conversion of telephone and walk-in prospects to leases, resulting in maintained and increased occupancy, and the inherent responsibility to effectively communicate to existing residents and establish a successful renewal program.
- Responsibility for weekly/monthly reports to include receiving and posting of rents, with additional responsibility with the coordination of day-to-day activities of the development, in accordance with the standards established by Quantum Residential. Manage the office clerical, filing and record-keeping systems. Identify and strive to meet the resident's needs.
Duties may include, but are not limited to:
- Marketing:
- Respond effectively to telephone inquiries to generate prospective resident visits to the property. Maintain a call to show a ratio of at least 65%.
- Show and demonstrate apartments, utilizing sales skills to demonstrate market-ready product and availability to close prospects. Maintain a deposit to show a ratio of at least 50%.
- Follow-up with prospective residents.
- Monitor telephone and walk-in traffic at the property via welcome cards and traffic logs.
- Walk model tour route and opens models daily to ensure quality presentation.
- Obtain lease information and complete lease applications. Conduct required credit and reference checks. Set up and maintain lease files.
- Conduct periodic market surveys, as requested.
- Encourage resident retention by contacting all residents on renewal reports that are not currently on lease. Responsible for implementing, designing and maintaining a resident retention program, i.e., newsletter, resident referral program or social activities.
- Lease Administration:
- Responsible for securing at minimum the industry average of the overall closed leases at the property.
- Perform move-in inspections with new residents.
- Review the Welcome Packet with new residents in a timely manner.
- Maintain legal records/files.
- Input daily activity on daily and vacancy reports.
- Manage resident relations:
- Prepare and process resident service requests.
- Assist with resident problems and complaints concerning rent payments, service requests, etc.
- Assist with the preparation of newsletters and promotional flyers.
- Assist with the planning of community activities and events.
- Responsible for ensuring that all personnel responds to resident requests or complaints in a timely, efficient and courteous manner.
- Accounting policies and procedures:
- Operating the property within the financial guidelines, i.e., the budget, established by the Regional Property Manager and Owner.
- Collect, record & deposit rental payments, application fees, security deposits, etc.
- Maintain account records and journals and make bank deposits.
- Help to prepare weekly and monthly reports as required.
- Help to prepare legal action for evictions, as necessary.
- Supervisory Responsibilities:
- Direct supervision of the office staff and bookkeeping functions including but not limited to processing rent payments, payables, move in's, move-outs, lease renewals, and final accountings.
- Daily physical inspections of the property and direct supervision of the maintenance, service, grounds and custodial personnel.
- Responsible for the final interviewing and hiring of all property employees under the direction of the Regional Property Manager.
- Responsible for ensuring that all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies always.
- Responsible for ensuring a professional appearance and attitude always for yourself and all property employees.
- Other duties as assigned.
ORGANIZATIONAL RELATIONSHIPS:
Reports directly to the Regional Property Manager. Works with administrative division staff, staff members of other developments, outside vendors and service providers.
OTHER REQUIREMENTS:
Hours of Work: 8:30 a.m. to 5:30 p.m., Monday through Friday. Must be "on-call" 24 hours per day, when scheduled. Somewhat Flexible
Amount of Overtime: Limited to the needs of the property.
Qualifications
Physical requirements: Must be able to perform the physical functions of the position, which may include, but are not limited to the ability to walk the property, including 4 flights of stairs, to complete physical inspections, deliver resident communications, and show apartments. Be able to effectively communicate with residents, staff, supervisors, vendors, etc. Must be able to lift a minimum of 60 lbs. to facilitate vacuuming, moving office furniture & lifting of supplies as needed.
Experience: Two years of related business.
Education: Two years of college preferred.
Seniority: None required.
Residency:
- Must be willing to live on property if required. Must meet requirements for residency in the community for which they have applied.
- Must have a reliable vehicle to perform various management tasks and errands, including daily bank deposits. Must have proof of liability insurance for the same.
- Valid Driver's License.
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