Field Patient Care Coordinator
4 weeks ago
IronRod Health is a leading innovator and pioneering force in the healthcare industry, specializing in tech-driven solutions that enhance patient care and operational efficiency. At the forefront of the remote diagnostics revolution, we offer advanced cardiac device monitoring, cutting-edge technology solutions that support physician practices and hospital care teams, and fully outsourced service models.
Driven by our mission to redefine healthcare, we leverage data-driven platforms to optimize patient outcomes, reduce costs, and minimize risks for physicians, hospitals, and other industry stakeholders. Committed to excellence and innovation, IronRod Health is dedicated to building a successful team with competitive compensation, a robust benefits package, and a culture of diligence, innovation, and commitment.
* Travel Requirement: Daily travel - Travel will be contained between Sun City, Prescott, Phoenix, and Gilbert area's.
As a Patient Care Coordinator you'd be extension of the provider to help close the gaps in your patient's care. As part of our team of Care Coordinators, you will build a rapport with your patients through monthly calls as you support them through services such as Chronic Care Management (CCM), Principal Care Management (PCM) and Remote Physiological Monitoring (RPM). Furthermore, you will empower patients to meet their goals, guide them in their healthcare journey and advocate for their needs by utilizing active listening skills, investigating patient concerns, documenting appropriately, and communicating professionally with their patient's care circle to advocate a resolution to those needs. You will also join an organization that wants to help you grow your career in healthcare, which builds its strategies around how to give patients better care.
The ideal teammate would be able to:
- Manage and support patients' healthcare needs via onsite and phone conversations
- Ensure that daily production goals and quality metrics are met within standards set forth by IronRod Health
- Complete individualized patient care plans and perform care management and care coordination services via our software platform
- Maintain frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
- Document all communications with patients, their caregivers, and their providers accurately
- Communicate to and from Care Clinicians or office designee regarding patient needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
- Adhere to documentation protocols and best practices for daily workflow, escalation of client issues, comprehensive care plans, and internal communications
- Exhibit excellent customer service skills demonstrated by positive feedback from customers and patients
- Be able to speak to the benefit and value of Care Management services, to ensure patient enrollment and retention goals are met
- A Medical Assistant diploma, Nationally Certified Pharmacy Technician license, or LPN with compact license with at least 2 years' work experience in your role (required)
- HIPAA compliance Experience.
- Experience and proficiency working with Electronic Medical Records (EMR) software as a user (required)
- Knowledge of healthcare terms, conditions, roles, and basic care principles
- An ability to develop and build trusting relationships with patients and partner practices
- A true passion for caring for patients and guiding them in their health journeys
- Ability to stay flexible and quickly adapt to new processes, software changes, and priorities
- Candidate must be able to pass a background check, have a positive attitude, adapt positively to change, have a strong understanding of team dynamics, and a willingness to learn new skills on a continuous basis
- Must be an empathetic and active listener with the ability to thrive independently in a fast-paced environment
Why Join IronRod Health?
At IronRod Health, you'll be part of an innovative, fast-growing team shaping the future of healthcare. We offer competitive compensation, comprehensive benefits, and a dynamic work environment where you can lead and make a difference in patient care through cutting-edge technology.
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