Guest Services Agent

2 days ago

Deerfield, United States Wyndham Hotels & Resorts Full time

** Guest Services Agent**

Location: Bannockburn, IL, US, 60015 Bannockburn, IL, US, 60015 Bannockburn, IL, US, 60015

Property Name: La Quinta by Wyndham Bannockburn-Deerfield Req Id: 15499

La Quinta by Wyndham is offering a $200.00 sign on bonus and a $400.00 Stay bonus paid in October.

**Job Summary**

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

**Education & Experience**

* College course work in related field helpful.

* Experience in a hotel or a related field preferred.

* High School diploma or equivalent required.

* Computer experience required.

* Customer Services experience preferred.

**Physical Requirements**

* Flexible and long hours sometimes required.

* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Ability to stand during entire shift.

**General Requirements**

* Maintain a warm and friendly demeanor at all times.

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to cross-train in other hotel related areas.

* Must be able to maintain confidentiality of information.

* Must be able to show initiative, including anticipating guest or operational needs.

* Perform other duties as requested by management.

**Fundamental Requirements**

* Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

* Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

* Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

* Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

* Review Front Office log and Trace File daily.

* Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

* Follow all cash handling and credit policies.

* Be aware of all rates, packages and special promotions as listed in the Red Book.

* Be familiar with all in-house groups.

* Be aware of closed out and restricted dates.

* Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

* Be familiar with hospitality terminology.

* Have knowledge of emergency procedures and assist as needed.

* Handle check-ins and checkouts in a friendly, efficient and courteous manner.

* Use proper two-way radio etiquette at all times when communicating with other employees.

* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

* Be able to complete a bucket check, room rate verification report, and housekeeping report.

* Balance and prepare individual paperwork for closing of shift according to hotel standards.

* Maintain and market promotions and guest programs.

* Maintain a clean work area.

* Assist guests with safe deposit boxes.

**COMPANY OVERVIEW:**

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

**Job Location:** La Quinta by Wyndham Bannockburn-Deerfield , 2000 Lakeside Drive , Bannockburn , Illinois 60015

**Employment Status:** Part-time

  • Guest Service Agent

    1 month ago

    Deerfield, United States Crescent Hotels & Resorts Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We und Guest Service, Agent, Service, Guest, Retail, Hotel

  • Guest Services Agent

    1 month ago

    Deerfield Beach, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Deerfield Beach, FL, US, 33441 Property Name: La Quinta by Wyndham Fort Lauderdale - I95 Hillsboro Req Id: 14169 **?Were offering a limited-time sign-on bonus for new team members who are dedicated to providing an exceptional guest experience. Apply today, join our team, and you can be eligible to earn up to $600!** La...

  • Guest Services Agent

    4 weeks ago

    Deerfield Beach, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Deerfield Beach, FL, US, 33441 Property Name: La Quinta by Wyndham Fort Lauderdale - I95 Hillsboro Req Id: 14169 **?Were offering a limited-time sign-on bonus for new team members who are dedicated to providing an exceptional guest experience. Apply today, join our team, and you can be eligible to earn up to $600!** La...

  • Guest Service Agent

    1 month ago

    Deerfield, United States Crescent Services Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Guest Service Agent

    4 weeks ago

    Deerfield, United States Crescent Services Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Front Desk Agent $18/hour

    5 days ago

    Deerfield, United States Crescent Services Full time

    We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with our...

  • Customer Service Representative

    1 month ago

    Deerfield, United States Wyatt Dowling - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...

  • Front Desk Agent $17hr

    1 month ago

    Deerfield, United States Aimbridge Hospitality Full time

    Shifts will vary between both 7 am-3 pm and 3 pm-11 pm, $17/hr, Full-time, Weekend availability required. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent $17hr

    4 weeks ago

    Deerfield, United States Aimbridge Hospitality Full time

    Shifts will vary between both 7 am-3 pm and 3 pm-11 pm, $17/hr, Full-time, Weekend availability required. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent

    1 month ago

    Deerfield, United States Wyndham Deerfield Beach Resort Full time

    Job Type Full-time, Part-timeDescriptionThe award-winning Wyndham Deerfield Beach Resort seeks a Front Desk Agent. This is an exciting opportunity to join our team and provide friendly, professional, and efficient customer service to all guests. As a Front Desk Agent, you'll be our guests' first point of contact. You will be responsible for checking guests...

  • Guest Service Representative

    2 weeks ago

    Deerfield, United States Golder Hospitality Properties Full time

    Job DescriptionJob DescriptionDescription:Front Desk/Guest Service RepresentativeAs a Front Desk Associate, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first...

  • Guest Service Representative

    2 days ago

    Deerfield, United States Golder Hospitality Properties Full time

    Job Type Part-time Description Front Desk/Guest Service Representative As a Front Desk Associate, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our...

  • Front Desk Agent

    2 months ago

    Deerfield Beach, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Agent, Front Desk, Guest Service, Hospitality

  • Front Desk Agent

    2 months ago

    Deerfield Beach, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Agent, Front Desk, Guest Service, Hospitality

  • Guest Room Attendant

    2 months ago

    Deerfield, United States Crescent Services Full time

    For some, traveling and being away is fun; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and comfortable stay. What will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest...

  • Guest Room Attendant

    2 months ago

    Deerfield, United States Crescent Services Full time

    For some, traveling and being away is fun; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and comfortable stay. What will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest...

  • Guest Room Attendant

    4 weeks ago

    Deerfield, United States Crescent Services Full time

    For some, traveling and being away is fun; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and comfortable stay. What will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest...

  • Guest Room Attendant

    4 weeks ago

    Deerfield, United States Crescent Services Full time

    For some, traveling and being away is fun; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and comfortable stay. What will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest...

  • Guest Service Aide

    4 weeks ago

    Deerfield, United States Whitehall of Deerfield Full time

    Concierge Looking for a rewarding career in healthcare? Starting pay $17.00 per hour Hours: 1:30pm - 10pm; rotating weekends and holidays As Guest Service Aide at Whitehall of Deerfield, the North Shore’s premier healthcare and rehabilitation center, you’ll make a real difference in the lives of others by assisting our guests with their various needs...

  • Customer Service Manager

    1 month ago

    Deerfield Beach, United States Chris McCafferty - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...