Customer Service Logistics

1 month ago


El Segundo, United States Morrison Express Full time

Role & Responsibilities:

  • Support client onboarding for all products (air, ocean, imports, exports, customs brokerage).
  • Coordinate with operations team to establish SOPs and make them operational through systems, people training and coordination with sales
  • Interact with sales team account owners on daily basis, supporting all customer service inquiries direct with customer and indirectly from sales team
  • Align client reporting and retention, providing face to customers and penetrating them to get more files/business from them
  • Understand AE, AI, SE, SI and warehouse operations
  • Perform data entry, document upload and monitoring of customer & 3rd party vendor cloud based portals
  • Monitor EDI via FTP folders, trouble shoot and resolve to ensure all data properly aligned with customer reports & MEC operating system
  • Knowledgeable on all products and capable to take operations department to the next level in terms of service and teamwork.
  • Ensure teamwork within MEC LAX station and other stations in the network.
  • Knowledgeable on all clients and files from operations and sales standpoint.
  • 3rd party billing for all product support.

Qualifications:

  • High school diploma or equivalent.
  • Minimum 3 years working experience in forwarding industry, solid knowledge of export/import process of The Americas region.
  • Excellent communication skills both verbal and written are required.
  • Ability to work independently as well as part of a team
  • Good planning, problem-solving and organization skills; ability to multitask and be a self-starter
  • Must be detail-oriented, thorough, accurate and have the ability to efficiently solve problems with strong PC skills.
  • Proficient in MS Office Applications
  • Strong Air, ocean and brokerage experience to lead main LAX products. Air imports experience is necessary.
  • Knowledge on warehousing product to articulate business
  • Freight forwarding experience is desirable. Able to coordinate with team members and align them to be successful from an operational/sales standpoint
  • Customer service experience is desirable to deal with clients directly. Able to do quotations, reporting, and reply promptly to requests from clients


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