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Director, Far East Marketing

4 months ago

Las Vegas, United States Resort World Las Vegas Full time

Summary Statement: Far East Marketing Director is responsible for developing and maintaining relationships with targeted gaming/non-gaming resort patrons through personal contact in order to generate incremental revenues and drive repeating trip from patrons. Far East Marketing Director will assist with Far East clientele and will need to be fluent in multiple languages. The ideal candidate for this position should have a passion for meeting and assisting gaming/non-gaming resort guests. PrimaryJob Duties:

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Includes but is not limited to: Handle all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for Far East guests. Cultivate and identify patrons with incremental spend throughout the resort. Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence. Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues. Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements. Obtain and maintain position-specific licensing. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Other duties as assigned. Qualifications:

Includes but is not limited to: Fluent in English and Mandarin/Cantonese. Ability to work varied shifts, including nights, weekends and holidays. Ability to effectively communicate in English. Polished appearance and demeanor. Excellent customer service skills. Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures. At least 21 years of age. Preferred : Strong existing following of mass premium and high-end patrons. Previous experience working in a large, luxury resort setting. Resort Marketing or premium customer hosting experience. Previous experience working in a large luxury resort setting. 5 Years of casino marketing experience in a large luxury property setting. Minimum Education and Experience: High school diploma or equivalent. Certificates, Licenses, Regulations : Proof of eligibility to work in the United States. Ability to obtain the following:

Nevada Gaming Registration

Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. How is work typically performed? In a luxury property environment. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. Prolonged sitting/standing. Bending and reaching. Transporting, pushing, pulling, lifting and maneuvering items weighing up to

10 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

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