Residential Customer Service Representative

3 weeks ago


Waco, United States Lochridge Priest Inc Full time

Residential Customer Service Representative (CSR) Lochridge-Priest Inc Residential Customer Service Representative (CSR) Waco, TX 76705 Position Summary Lochridge-Priest is a family owned and operated company that has served the Central Texas area for 60 years. Also, we are the largest provider of residential and commercial heating and air-conditioning services as well as plumbing services in Central Texas. We have recently expanded our electrical and building automation service areas. We have our own Engineering team and a sheet metal shop, Advanced Sheet Metal. With offices in Waco, Temple, and Corsicana and over 500 dedicated employees, we're dedicated to serving your home, business, and industrial comfort needs. We work as a team to deliver the best-in-class service to our customers. Company Benefits Medical, Dental Vision, and Life Insurance Paid Time Off- vacation, personal time, holidays 401K with Company Match Continuous Training and Career Development Essential Duties and Responsibilities The Dispatcher will be responsible for supporting the service operations by providing outstanding customer relations by scheduling service technicians on a timely basis while keeping the customer informed of the status of the service technician's arrival. Additionally, perform a combination of accounting data input duties, service account payable reconciliation duties, accounts receivable collections and service support under the general supervision of the director of service. Duties may be for other service team members as directed. This position’s role will involve a mixture of permanently assigned duties as well as other duties and tasks assigned on an as-needed basis. Receives, records, and distributes work orders to service technicians with day-to-day dispatching and scheduling. Provides after-hour support via 24-hour emergency line. Records information, such as name, address, equipment to be repaired or the services to be rendered. Prepares work order/tickets and distributes to technicians, schedules service calls and dispatches appropriate technician. Enters the days’ time tickets for billing in addition to creating job folders for each call Ensure monthly maintenance is completed on-time with a prioritization on “critical” accounts. Entry of Purchase Orders in support of field and dispatching as requested. Pulling customer history and/or equipment servicing for team as needed and requested. All other duties in support all service operations, dispatching in coordination with other departments. Requirements: Work as part of our team to ensure customer satisfaction. Valid driver’s license. Familiarity of HVAC and plumbing, and materials and construction methods used for various applications is a must. Must be able to pass drug test(s) as required by company. Lift up to 15 pounds; be able to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices). Observe all company procedures and safety rules. Maintain accurate time records and send to payroll when required. Neat, professional appearance. Service industry experience and accounts receivable collection experience. Preferred Requirements: Three years administrative and clerical support experience Proficiency with ComputerEase accounting software. Experience with a CRM database. Service industry experience. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr



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