Client Service Representative

2 weeks ago

Ridgefield, United States Quarry Ridge Animal Hospital Full time

Description Position at Quarry Ridge Animal Hospital Client Service RepresentativeQuarry Ridge Animal Hospital, located in Ridgefield, CT is looking to add a Client Service Representative to their dynamic team. Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who can deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in all front desk operations. A CSR is the client's first and last impression of Quarry Ridge Animal Hospital and it is important that all clients feel welcome, safe, and comfortable. We feel strongly that CSRs are invaluable members of our hospital team Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care.Essential Functions and Responsibilities:•Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone•Schedule and confirm appointments, record keeping, and organization, provide estimates and invoices for payment•Respond with compassion and empathy in stressful and emotional situations•Maintain a clean, stocked, and orderly lobby and front office area•Educate clients on wellness plans, food, and products sold in the waiting room•Perform opening and closing procedures, end-of-day reports, and deposits •Data Entry: records, client questionnaires, referral information, etc •Distribute mail •Ensure that referral letters and lab results go to the corresponding veterinarians •Admit patients: ensuring that the patient is weighed and all information is current. Skills and Qualifications:•1-3 years experience in veterinary practice (or human medical practice) preferred•Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as fax machine, credit card machine, copy machine, and postage meter)•Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal•There must be a general understanding of veterinary terminology, situational understanding, and successful communication with clients and the veterinary team. •Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit •Proficient time management, ability to problem solve, learn, and handle multiple tasks•Enthusiastic team player with a patient, and positive professional attitude.•Must be able to work seated for the majority of the dayBenefits and Perks:•Affordable medical options that include free dental, all starting the first of the month following the date of hire•401K with company match •Flexible Spending Account or Health Savings Account options included•Long Term Disability options•Short Term Disability, paid for by the employer •Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family •Personal Pet Discounts•PTO and Paid Holidays•Company Sponsored Employee Assistance Program (EAP)Established in 1992, Quarry Ridge Animal Hospital, moved to our 5,500-square-foot facility in 2001. The hospital is designed and equipped for optimal comfort and efficiency for the patient and their family. We're proud to be Ridgefield's only veterinary practice accredited by the American Animal Hospital Association.We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

  • Client Service Representative

    2 weeks ago

    Ridgefield, United States Quarry Ridge Animal Hospital Full time

    DescriptionClient Service RepresentativeQuarry Ridge Animal Hospital, located in Ridgefield, CT is looking to add a Client Service Representative to their dynamic team. Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who can deal with both humans and animals alike. As a CSR your primary responsibility is to...

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    2 weeks ago

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