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NOC Engineer

4 months ago

Jackson, United States Cynet Systems Full time
Job Description:
  • Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
  • Monitoring and escalation of critical applications as per the SOW.
  • Generate and publish Application performance report.
  • Provide notification to customers and the service teams for Severity 1 events.
  • Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
  • Central point of contact for technical support teams including status updates for on-going incidents/events.
  • Must have aptitude and attitude to learn / work on new technologies.
  • Should be willing to work in shifts 24x7.
  • Create, update and document system processes and tasks as required.
  • Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
  • Work Closely with Wireless technology groups.
  • Cisco IOS and APIC.
  • Juniper JUNOS.
  • Palo Alto firewalls.
  • Wireless technology ( Cisco , Aruba , Juniper Mist , Meraki).
  • SDN Technology ( SDWAN , NSX or Similar).
  • Layer 2 and 3 network concepts.
  • Routing protocols, OSPF and BGP.
  • Troubleshooting connectivity issues.
  • WAN networking concepts.
  • Network documentation.
  • IT Service Management applications.
  • Monitoring Tools & automation concepts.
Basic Requirements:
  • Incident Management and handling.
  • ITSM Tool (ServiceNow) exposure.
  • Telecommunication Equipment Knowledge (Radio, Wireless Networks).
  • IT communication Tower Hardware.
  • Application monitoring experience, SAP Monitoring preferred ( Tools SolMan, CA Wily).