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NOC Analyst

4 months ago

Jackson, United States Pyramid Consulting Full time

Immediate need for a talented Network Operations Center (NOC) Analyst. This is a 06+ Months contract opportunity with long-term potential and is located in Jackson, MI (onsite from day 1) . Please review the job description below and contact me ASAP if you are interested.

Job ID: 23-27087

Pay Range: $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
  • Monitoring and escalation of critical application as per the SOW.
  • Troubleshoot Network and Security relates issues.
  • Generate and publish Application performance report.
  • Provide notification to customers and the service teams for Severity 1 events.
  • Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
  • Central point of contact for technical support teams including status updates for on-going incidents/events.
Key Requirements and Technology Experience:
  • Must have aptitude and attitude to learn / work on new technologies.
  • Should be willing to work in shifts 24x7.
  • Create, update and document system processes and tasks as required.
  • Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
  • Work Closely with Wireless technology groups
  • 2+ Years supporting event monitoring is preferred.
  • Hands-on experience with the following:-
  • Alert monitoring tool experience required. Client Open View Operations -SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.
  • Application monitoring experience, SAP Monitoring preferred. (Tools - SolMan, CA Wily)
  • ITSM tool experience. Client SM7, Client Service Desk preferred. Others accepted
  • Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc.)
  • Telecommunication Equipment Knowledge (Radio, Wireless Networks,
  • IT communication Tower Hardware.

Our client is a leading IT organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply today for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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