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Specialist, Retail

2 months ago

Washington, United States Monumental Sports & Entertainment Full time

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, WNBA's 2019 Championship Washington Mystics, NBA G League's Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals', Wizards', and Mystics' games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena - a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University's campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened "District E powered by Ticketmaster" in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.


Position Overview: The Retail Specialist is responsible for supporting day-to-day retail operations for Monumental Sports & Entertainment's retail businesses, inclusive of handling our vendor partnerships, facility locations, and team/brand activations within retail.

Do you have retail experience and are passionate about building and leading a strong team? We'd love to hear from you
Responsibilities:
  • Coordinate and maintain internal orders and invoices.
  • Work collaboratively and help manage all retail staff - full-time, part-time, and volunteers as necessary on game days and non-game days.
  • Monitor merchandising practices by 3rd party retailer and address any concerns accordingly.
  • Partner with retail parter to maintain merchandising expectations.
  • Provide current, accurate, and reliable information as to daily, weekly, and monthly activities and initiatives in support of retail operations and promotional/grassroots events.
  • Assist with identifying new retail business opportunities through analysis, market research, sales performance and trends.
  • Stay current with topics and trends related to premier practices across all retail types, especially sports and entertainment.
  • Support social media accounts for the Team Store.
  • Other duties as assigned.
Minimum Qualifications:
  • Bachelor's Degree.
  • 5+ years experience in a retail environment.
  • The ability to lead in a diverse environment with a focus on team concept, client and customer service.
  • Strong leadership, business, and technical competence; ability to empower a team to achieve objectives and has ability to work with all levels of personnel and management.
  • Excellent interpersonal, written, and verbal communication skills.
  • Outstanding organizational skills and detail oriented.
  • Flexibility to work evenings and weekends as needed.

Pay Range: $50-60k USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.