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Customer Success Lead
4 months ago
***THIS IS A W2 POSITION NO C2C***MUST BE LOCAL TO SOFLO BUT WILL BE WORKING REMOTERequirements:3+ years of experience in customer success, guest supportExcellent communication and interpersonal skills.Strong problem-solving and analytical abilities.Ability to manage multiple accounts and projects simultaneously.Proficiency with CRM software (Zendesk, salesforce etc.).Understanding of conversational flows and customer support platformsCustomer-focused mindset with a passion for delivering exceptional service.Day to Day:Customer Retention:Review customer data, ensuring a smooth and positive experience.Vendor Management:Serve as the main point of contact for assigned accounts, providing ongoing support, and addressing customer needs.Product Expertise:Develop a deep understanding of our products and services to effectively communicate features and benefits to customers.Feedback Loop:Collect and relay customer feedback to internal teams for continuous improvement of products and services.Metrics and Reporting:Monitor key performance indicators (KPIs) related to customer success and provide regular reports to management.Analyze chatbot metrics and user feedback to identify areas for improvement and enhancements.Personal Attributes:Empathy and a genuine desire to help customers succeed.Proactive and self-motivated with a strong sense of ownership.Ability to work collaboratively in a team-oriented environment.Adaptability and willingness to learn in a fast-paced, dynamic environment.#J-18808-Ljbffr
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