IT Specialist

3 weeks ago

New York, United States Tandym group Full time

A commercial services company in New York City is currently seeking an experienced professional to join their staff as their new IT Specialist.

Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Responsibilities: The IT Specialist will:

  • Oversee hardware & related software security and configuration functions to meet business needs
  • Assist in providing critical support for supported mission critical business applications
  • Perform analysis and provide primary issue resolution for assigned resources and projects
  • Coordinate with software vendors when relevant
  • Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
  • Periodically perform data cleansing activities in the applicable databases
  • Develop reports, dashboards and processes to continuously monitor data quality and integrity
  • Troubleshoot as needed in and out of the office.
  • Site visits when needed to troubleshoot
  • Setup desktop, desk phones, cell phones, laptops, iPads as needed for new employees

Qualifications:

  • 5+ years of experience working in support of facilities maintenance and security business
  • Proven experience with troubleshooting principles, methodologies and issue resolution techniques
  • Solid background in personal computer hardware repair and/or troubleshooting
  • Knowledgeable in computer hardware, operating systems, applications, and networks
  • Experience with Microsoft Windows 10 and Windows 11
  • Experience with Microsoft Teams, One Drive, SharePoint Online, and Microsoft Azure
  • Advanced knowledge of Microsoft Office 365 Desktop Apps (Outlook, Word, and Excel)
  • Experience with Active Directory configuration, printer server management, LAN and WAN networks.
  • Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution
  • Customer service oriented

Desired Skills:

  • Experience with Mobile Device Management (VMware Workspace One)
  • Experience with programming languages and/or PowerShell
  • Prior experience of software deployment, management processes, and/or vendor management

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