Customer Support Associate, Bilingual Japanese
2 weeks ago
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. CUSTOMER SUPPORT ASSOCIATE, BILINGUAL JAPANESE (STARLINK) Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience. RESPONSIBILITIES: In this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively, and are obsessed with the success of our customers. This role is ideal for someone looking join a scrappy, early-stage Support team and set the tone for how we help our customers. Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX Provide technical support to customers using hardware, software, and network expertise Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues Create and maintain internal knowledge base and help center collateral BASIC QUALIFICATIONS: High school diploma or equivalency certificate 1+ years of experience in a front-lines customer support role Fluent in Japanese and English PREFERRED SKILLS AND EXPERIENCE: Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive Strong attention to detail and time management skills. You take pride in your craft Willingness and ability to flex weekend and night shift hours as needed to support our growth Experience in a training, learning and development, analytics, service design, vendor management, or content management role Start-up, consulting, or other demonstrated experience in high-growth, fast-paced environment Technical aptitude - experience with networking, hardware troubleshooting, software development, etc. Written/verbal business fluency in Japanese ADDITIONAL REQUIREMENTS: Must be available to work scheduled shifts, including holidays Must be available to work overtime hours and/or weekends as needed This is not a remote position and will require relocation if not already local to the Redmond, WA area Must be available to work 12 hours a day on one or more of the following shifts: Shift B: Alternating Weekend Schedule: (6AM - 6PM) Friday - Sunday Thursday - Sunday Shift D: Alternating Weekend Schedule: (6PM - 6AM) Friday - Sunday Thursday - Sunday COMPENSATION AND BENEFITS: Pay range: Customer Support Bilingual/Level 1: $24.00/hour Customer Support Bilingual/Level 2: $26.50/hour Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just o
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Bilingual Localization Expert
2 weeks ago
Redmond, Washington, United States The Pokémon Company International Full timeAbout The Pokémon Company International The Pokémon Company International oversees the Pokémon brand outside of Asia, managing various aspects such as brand management, licensing, marketing, and the Pokémon Trading Card Game. Since its inception in Japan in 1996, Pokémon has grown to become one of the leading children's entertainment franchises...
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Customer Support Associate, Bilingual
1 day ago
Redmond, United States Space Exploration Technologies Corporation Full timeCUSTOMER SUPPORT ASSOCIATE, BILINGUAL PORTUGUESE (STARLINK) Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Bilingual, Support, Associate, Technical Support, Customer, Technology, Retail, Skills
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Customer Support Associate, Bilingual Spanish
4 weeks ago
Redmond, United States Space Exploration Technologies Corporation Full timeStarlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional Support, Spanish, Bilingual, Associate, Technical Support, Customer, Technology, Retail
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Customer Support Associate, Bilingual Dutch
4 months ago
Redmond, United States Space Exploration Technologies Corporation Full timeStarlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional Support, Bilingual, Associate, Technical Support, Customer, Technology, Retail, Skills
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Customer Support Associate, Bilingual Spanish
2 weeks ago
Redmond, United States Space Exploration Technologies Corp. Full timeSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. CUSTOMER SUPPORT ASSOCIATE, BILINGUAL SPANISH (STARLINK) Starlink, our...
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Redmond, United States Space Exploration Technologies Corp. Full timeSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. CUSTOMER SUPPORT ASSOCIATE, BILINGUAL SPANISH (STARLINK) Starlink, our...
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Customer Support Associate, Bilingual Swedish
2 weeks ago
Redmond, United States Space Exploration Technologies Corp. Full timeSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. CUSTOMER SUPPORT ASSOCIATE, BILINGUAL SWEDISH (STARLINK) Starlink, our...
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Redmond, United States Space Exploration Technologies Corp. Full timeSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. CUSTOMER SUPPORT ASSOCIATE, BILINGUAL PORTUGUESE (STARLINK) Starlink, our...
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Customer Support Associate, Bilingual Swedish
2 weeks ago
Redmond, United States Space Exploration Technologies Corp. Full timeSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. CUSTOMER SUPPORT ASSOCIATE, BILINGUAL SWEDISH (STARLINK) Starlink, our...
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Customer Support Associate, Bilingual Malay
3 days ago
Redmond, United States Space Exploration Technologies Corp. Full timeSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. CUSTOMER SUPPORT ASSOCIATE, BILINGUAL MALAY (STARLINK) Starlink, our...
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Redmond, Washington, United States SpaceX Full timeAbout the RoleAs a Customer Support Associate at SpaceX, you will be the face of our Starlink satellite constellation to our customers, ensuring they have an exceptional overall experience. This is an exciting opportunity to join a scrappy, early-stage Support team and set the tone for how we help our customers.Key ResponsibilitiesTriage and resolve customer...
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Bilingual english
4 weeks ago
redmond, United States The Pokémon Company International Full timep>Get to know The Pokémon Company International The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was...
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Redmond, Washington, United States SpaceX Full timeJob SummaryWe are seeking a highly skilled and multilingual Customer Support Associate to join our team at SpaceX. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our customers, resolving complex issues, and ensuring a seamless experience.Key ResponsibilitiesTriage and resolve customer issues across...
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Redmond, Washington, United States SpaceX Full timeJob SummaryWe are seeking a highly skilled and multilingual Customer Support Associate to join our team at SpaceX. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our customers, resolving complex issues, and ensuring a seamless experience.Key ResponsibilitiesTriage and resolve customer issues across...
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Redmond, Washington, United States SpaceX Full timeAbout the RoleAs a Customer Support Associate at SpaceX, you will be the face of our Starlink satellite constellation to our customers, ensuring they have an exceptional overall experience. You will be responsible for triaging, troubleshooting, and resolving customer issues across multiple channels, including digital and voice.Key ResponsibilitiesTriage and...
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Redmond, Washington, United States SpaceX Full timeJob SummaryWe are seeking a highly skilled Customer Support Associate to join our Starlink team at SpaceX. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their overall experience is outstanding.Key ResponsibilitiesTriage and resolve customer issues across multiple channels,...
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Redmond, Washington, United States SpaceX Full timeJob SummaryWe are seeking a highly skilled Customer Support Associate to join our Starlink team at SpaceX. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their overall experience is outstanding.Key ResponsibilitiesTriage and resolve customer issues across multiple channels,...
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Redmond, Washington, United States SpaceX Full timeAbout the RoleWe are seeking a highly skilled Customer Support Associate to join our Starlink team at SpaceX. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their overall experience is outstanding.Key ResponsibilitiesTriage and resolve customer issues across multiple channels,...
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Redmond, Washington, United States SpaceX Full timeJob SummaryWe are seeking a highly skilled Customer Support Associate to join our Starlink team at SpaceX. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their overall experience is outstanding.Key ResponsibilitiesTriage and resolve customer issues across multiple channels,...
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Customer Support Specialist
3 days ago
Redmond, Washington, United States Space Exploration Technologies Corp. Full timeJob SummarySpaceX is seeking a highly skilled Customer Support Specialist to join our Starlink team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring they have a positive experience with our services.ResponsibilitiesTriage and resolve customer issues across multiple channels,...
