HRIS Specialist

3 weeks ago

St Louis, United States GardaWorld Full time
Job Description

GardaWorld is the world's largest privately owned security services company. We protect our clients' staff and assets wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries, and career advancement opportunities. We encourage diversity and are proud to be an equal-opportunity employer.

JOB DESCRIPTION
Job Title: Human Resources Information System Specialist
Location: St. Louis, MO

Job Summary:

As a HRIS Specialist, you will play a critical role in ensuring the smooth operation of our business applications, resolving technical issues, and providing exceptional customer service to end-users. Your expertise will contribute to maximizing the efficiency, productivity, and user satisfaction of our application ecosystem. This role requires strong technical skills, excellent problem-solving abilities, and a customer-centric mindset.

Responsibilities:
  1. Serve as Tier 2 escalation for all application-related inquiries, issues, and support requests from end-users across the organization.
  2. Provide timely and effective technical support to troubleshoot and resolve application-related problems, ensuring minimal disruption to business operations.
  3. Diagnose and escalate complex technical issues to appropriate teams or vendors, coordinating efforts to reach a resolution within defined service level agreements (SLAs).
  4. Collaborate closely with vendors, and internal teams to investigate, reproduce, and resolve application bugs or errors, documenting solutions and maintaining a knowledge base.
  5. Conduct root cause analysis of application incidents and implement preventive measures to minimize future occurrences.
  6. Develop and maintain user guides, knowledge base articles, and documentation to facilitate self-help and enhance user proficiency in utilizing applications.
  7. Provide training and orientation to new users on application features, functionality, and best practices, promoting user adoption and satisfaction.
  8. Proactively monitor application performance, availability, and capacity, identifying and addressing potential issues before they impact users.
  9. Collaborate with cross-functional teams to support integration efforts, data exchanges, and interfaces between applications, ensuring seamless data flow and system interoperability.
Requirements:
  1. Proven work experience in application support or a similar technical support role, preferably in a business or enterprise environment.
  2. Strong technical knowledge and proficiency in supporting a wide range of applications, including enterprise resource planning (ERP), customer relationship management (CRM), human resources management systems (HRMS), and productivity tools.
  3. Experience with incident management tools, service desk software, and ticketing systems for efficient issue tracking and resolution.
  4. Excellent problem-solving and analytical skills, with the ability to think critically and apply logical reasoning to troubleshoot and resolve application-related issues.
  5. Exceptional customer service skills, with a strong ability to communicate technical concepts to non-technical users effectively.
  6. Ability to work independently and collaboratively in a fast-paced environment, with a customer-centric mindset and a focus on meeting service-level agreements.
  7. Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple assignments, and meet deadlines.

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