Customer Experience Representative

1 month ago

Raleigh, United States Public Holdings, Inc. Full time

**Customer Experience Representative**

at Public Raleigh, NC is an investing platform that helps people become better investors. Members can build a diverse portfolio of stocks, funds, and crypto within a single platform.

On Public, ownership unlocks an experience of content and education, contextual to their portfolio, created by a million+ strong community of investors, creators and analysts.

Public puts investors first, and doesnt sell trades to market makers or take money from Payment for Order Flow (PFOF).

We announced our funding round of $220 million in Feb. 2021, just two months after our Series C round. Our investors include Accel, Greycroft, (the original investors in Venmo) and Lakestar, as well as Will Smith (Dreamers VC), Tony Hawk, The Chainsmokers Mantis VC; NFL star J.J. Watt, NYU Stern professor and entrepreneur Scott Galloway, business executiv

****What youll do:****

The Public Customer Experience team is looking for a CX Representative to help support the CX team. As a Customer Experience Representative, you will be responsible for serving our members across all support channels and providing legendary service. We're talking about the kind of legendary service that earns awards, news coverage, goes viral and most importantly makes people happy. This will take place via calls, live chat, email phone, social media, random acts of kindness, handwritten notes, proactive check-ins, being a great teammate, doing the right thing and behind the scenes support working with compliance and the engineers.

There will be an expectation to go into the office two days a week. We will also be requiring employees to be licensed within 6 months of their start date.

****What were looking for**:**

* Ability to multitask - someone with an extremely imaginative and persistent mind that can run multiple projects at the same time

* Engagement - you are passionate about thinking of new ways to get members active and engaged within the app

* Creativity - you like to improve processes and systems

* 1-2 years experience in a support role

* Hunger to grow within an organization

* Someone who is customer obsessed

****Bonus Points:****

* *Startup experience is a plus*

Public is an equal employment opportunity employer to all employees and applicants for employment and prohibits discrimination and harassment of any type. We celebrate people of all race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or expression.

Please provide your current location:

**Voluntary DEI Questions** **Point of Data Transfer**

**Public.com is committed to providing a welcoming and inclusive work environment, starting from our application process. We are working to make diversity a centerpiece of our hiring practices and employee experience. Part of that is allowing candidates to voluntarily complete the following survey that assists in our efforts to ensure equal employment opportunities globally.**

**Public.com is required to ask some of the questions below under applicable law in certain jurisdictions, and we include the information we receive in anonymized, aggregated mandatory reporting. We ask additional questions because we believe it will assist us in improving our diversity, inclusion, and belonging initiatives. However, you are not required to answer any of the questions in order to submit and have your application considered by us. If you choose to answer these questions, you are providing this information only for the uses described here, and not for any other purpose.**

**Information collected as part of this survey :**

* **is voluntary;**

* **is anonymous; is not tied to your individual application; and does not have any bearing on your application; we will not know if you complete this survey or not;**

* **is used in aggregate form only, for use in anonymized reporting related to our diversity and inclusion efforts.**

**This information will be stored in Greenhouse (you can review Greenhouses privacy policy** **). Access inside Public.com to this information is restricted to the People team. Greenhouse will retain this information, along with the rest of the information provided in your application, 18 months from your application date, after which all application information will be anonymized and stored only in that form. Once information is anonymized, neither we nor Greenhouse can determine the individual to whom it once belonged.**

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