Service Manager

4 weeks ago

Harvey, United States Louisiana CAT Full time

Job Type

Full-time

Description

POWER UP YOUR CAREER WITH RESOURCE POWER GROUP

Resource Power Group (RPG) is the trade name for Louisiana Machinery Company LLC's large, medium speed engine business. The company was established in 1933 and is a privately-owned business approaching $1 Billion in annual revenues. Our team focuses on providing service for Power, Marine and Industrial.

THE OPPORTUNITY

We are looking for a SERVICE MANAGER to join our growing operations at our Harvey, Louisiana location. The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Resource Power Group. The Service Manager must possess a deep knowledge of EMD Engine maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.

YOUR CONTRIBUTION

  • You will provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
  • You will be responsible for the Shop Service P&L
  • You will conduct weekly staff meetings to coordinate activities, provide guidance, gather information and communicate company strategy
  • You will manage day-to-day activities of Service Department team
  • You will be the voice of RPG with customers at your branch
  • You will oversee new and used heavy equipment inspection, service and preparation
  • You will manage the work order process from opening jobs to final invoices
  • You will develop customer quotes for complex jobs and execute the approval process
YOUR VALUE
  • You will be responsible for all Shop Service and support activities associated with the shop and field service
  • You will exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
  • You will execute the highest level of responsibility for promoting a safe working culture
  • You will serve as the professional resource & subject matter expert for employees
  • You will promote a positive sustainable safety-first culture
MOST IMPORTANT QUALIFICATIONS
  • HIGHLY PREFERRED: Bachelor's Degree with minimum of 3 years management experience in construction equipment service & repair
  • REQUIRED: Advanced skills and experience with MS Office software to include MS Excel program and spreadsheets
  • HIGHLY PREFERRED: Previous experience as an Equipment Manager or Service Manager/Supervisor in related industry is a plus
  • Working knowledge of P&L and basic financial statements
  • Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment, and general operations
  • Exceptional communication, management, leadership, and interpersonal skills
  • Working knowledge of OSHA and EPA regulations as they relate to the industry
  • Ability to carry on effective communication with customers to maintain a high level of customer loyalty
JOB FACTS
  • WORK HOURS: The Service Manager generally works 10-hour weekdays and may also work some Saturdays
  • WORK ENVIRONMENT: Requires physical movement, lifting, squatting, bending, climbing and working with mechanical rotating parts in the Louisiana climate
RESOURCE POWER GROUP BENEFITS
  • Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
  • Short- and Long-Term Disability Insurance
  • Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
  • 401K Plan with Company Match
  • Paid Holidays & Vacation
  • Technician Tool Loan Program up to $2,000
  • Safety Boot / Safety Prescription Glasses Allowances
  • Tuition Reimbursement and Student Loan Assistance
  • Employee Discounts
  • Credit Union
SAFETY IN ALL WE DO
  • We require strict compliance with PPE (personal protective equipment) safety regulations.
  • We maintain compliance with all Federal, State and Local safety and company regulations.
  • All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
  • Resource Power Group is a drug-free workplace, including marijuana and THC products.
ADDITIONAL INFORMATION
  • Resource Power Group and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
  • Resource Power Group uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
  • Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
  • Pay Transparency Nondiscrimination Provision: click here for more information
  • Resource Power Group and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.

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