Night Manager

2 weeks ago

Ypsilanti, United States Marriott Ypsilanti At Eagle Crest Full time

Job Summary:

The Night Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. A Night manager is also responsible for providing protection for hotel guests employees and property during the overnight hours. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility. Working days are Tuesday to Saturday from 11:00pm to 7:00am or as business hours are needed.

Responsibilities:

QUALIFICATIONS:

  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
  • Must have a valid driver's license from the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions
  • Certificate of Completion in Safety and Security Training (must comply with State requirements)
  • CPR First Aid and Tips Certified (Hotel may offer)

RESPONSIBILITIES:

  • Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
  • Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s.
  • Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
  • Develop employee morale and ensure training of Guest Services personanel and other associates working the overnight shift.
  • Answer phone and dispatch in a timely manner in addition to demonstrating proper two-way radio etiquette with other Associates; maintain radio contact with the Front Desk/Night Auditor at all times.
  • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
  • Assist in emergency situation.
  • Ensure outside doors, departments doors, meeting space are locked and secured after hours/events.
  • Maintain and review daily activity log.
  • Assist with parking when needed.
  • Maintain confidentiality with respect to guest and Associate incidents, and to report incident online or per phone immedietly.
  • Hold briefing with Guest Services staff both at the beginning and end of shift.
  • Ensure Front desk staff, Food and Beverage team and other working department are on duty.
  • Open secured areas for authorized personnel; checks ID of visitors/Associates as necessary.
  • Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.).
  • Assist guests to their rooms or help guests enter their rooms.
  • Investigates room thefts auto accidents/thefts and assault complaints for guests (not for Associates); serves as the first responder partnering with Department Head/Hotel leadership to write the incident report.
  • Assist outside agencies as necessary.
  • Provide escort.
  • Assist HR/MOD with responding to Associate altercations.
  • Assist with intoxicated guests.
  • Be knowledgeable about hotel and guestroom locking systems.
  • Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
  • Challenge suspicious persons.
  • Conduct rounds checking for safety hazards checking lights and door locks and picking up items left on the property.
  • Assist during medical emergencies administering First Aid/C.P.R/Heimlich maneuver as necessary.
  • In partnership with Department Head/Hotel leadership completes Incident/Accident Reports in a clear and concise manner.
  • Receive deliveries; deliver requested items to guest rooms as needed.
  • Assist Front Desk with Express Check-outs or requests as requested or applicable to the needs of the Hotel.
  • Handle items for Lost and Found according to the standards.
  • Works special functions attends meetings and/or performs other duties as required.


Property Details:

Located a 5-minute walk from Ford Lake, this hotel has air-conditioned guestrooms with marble bathrooms and luxury bathroom amenities. Lavish hotel amenities include a hot tub and an indoor pool.

Open for breakfast and lunch, Bentleys American Grille at Ann Arbor Marriott Ypsilanti at Eagle Crest serves a variety of American dishes. Guests can also dine in The View restaurant, offering cocktails and local and international meals in a contemporary atmosphere.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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