Manager, Landlord Services

1 week ago


Atlanta, United States Atlanta Housing Ltd Full time

Department: Housing Choice Voucher Program Direct Reports: 13 Pay Grade: P Summary The Manager, Inspections Services is responsible for managing the day-to-day operations of Landlord Services that support the operation of Atlanta Housing’s (AH) Housing Choice Voucher Program (HCVP) and the inspection related services for the HomeFlex Program. The manager provides leadership and guidance to a team of Portfolio Administrators whose responsibility is to foster and manage business relationships with property owners of single-family and multi-family properties on the HCVP while providing excellent customer service. The manager also oversees the Inspector III position that provides quality control for HCVP inspections. Essential Duties and Responsibilities •Plans, organizes and manages day-to-day activities to include assigned inspections, property assessments, the processing of landlord documents (Property Owner Applications, Changes in ownership, Request for Tenancy Approval intake, Request for Tenancy Approval Renewals (RTAR), Lease Violation preparation, Property Protection file preparation), establishing multifamily rent schedules, reviewing property assessments, and resolving escalated landlord issues •Establish and maintain relationships with multifamily property owners participating in the HCVP and other AH programs. Develop and establish special programs that incentivize the participation of high quality and high performing properties. Establishes partnerships that advance quality of housing units participating in AH’s HCVP. May represent Atlanta Housing at the local level in public relations and community affairs surrounding inspections services. •Develops adequate monitoring and reporting systems to ensure the adequacy, accuracy, quality, and timeliness of work. Manages achievement of identified Key Performance Indicators (KPI’s) and other inspections or Landlord Services related metrics, in accordance to standards and deadlines. •Provides leadership, motivation, coaching training and professional development for direct reports. Participates in staffing process by conducting interviews and making staff recommendations, including hires, transitions, and terminations; conducts annual performance planning and reviews and compensation recommendations; provides management decision-making in evaluating employee performance and makes recommendations for employee development and performance improvement. •Assists in the development of policies, procedures, regulations and guidelines used to administer AH’s Inspections Services and Landlord Services. •As required, establishes and/or coordinates the delivery of other real estate services that may be required to support external consulting opportunities and AH housing programs (e.g. appraisal services, AH Owned Property inspections, etc). •Performs other duties as assigned. Education / Experience •7+ years’ experience in leadership role in Public Housing or related industry •3+ years’ experience in property management, real estate inspections, or building and housing code inspections. •UPCS, HQS, or REAC Certification is desirable Knowledge & Skill Requirements •Must have strong computer skills, including functional proficiency in Microsoft Office. Proficiency with Yardi Voyager is a plus. •Requires knowledge of HUD’s Housing Choice Voucher Program •Requires a valid Georgia driver’s license and a qualifying driver’s history as provided by the Personnel Policies and Procedures of the Atlanta Housing Authority. Working Conditions Works in an office environment. May require frequent bending, stooping, reaching and prolonged sitting. May require regular lifting usually not exceeding 20 lbs.

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