Regional Collections Manager

2 weeks ago

Frankfort, United States CareerBuilder Full time

About the Company

: RelaDyne, Inc. is the established leader in lubricant sales, distribution, equipment reliability services, and value-added services
401(k) w/ company match
Disability insurance
Health insurance no cost for employee-only plan
Health savings account
Life insurance
Vision insurance
Paid vacation time
So much more
Jo

b Objective

: Lead and inspire a geographically dispersed team to get measurable results in a professional organization. The Regional Collections Manager will provide leadership and management of the collections functions for multiple branches within the given Region. Performance of this role must be carried out in a manner which is sales and branch supportive and collaborative, minimizes credit losses and minimizes Days Sales Outstanding (DSO), meeting or exceeding company goals set for Collections.
Essential Duties and Responsibilities:

In addition to the essential job functions described below, all associates will perform duties requested by management. Assigned responsibilities and duties may vary based upon location size and operation.
Accounts Receivable Responsibilities:
Develop and lead the team through motivation and performance management
Perform daily activities of the collection department, collections of assigned accounts, invoice dispute resolution and review of accounts with sales staff; strive to reduce past due balances, increase current balances and minimize DSO to meet or exceed company standards/goals
Create new customer accounts in the computer system
Assist in training and development of credit associates
Assist in maintaining complete & accurate credit files and records on all accounts
Proactive to work with management to create and utilize innovative solutions for daily tasks to help increase department overall productivity
Provide clear communications with commercial partners in a timely manner
Manage customer collections, both strategy and tactical
Oversee deduction tracking and reconciliation activities
Enforce credit policies and ensure adherence to accepted standards
Recommend and offer alternatives for marginal/high risk customers
Follow up on disputes in a timely manner and work with salespeople and customers to resolve issues
Communicate collection problems to management; recommend accounts to be referred to collection agencies or attorneys in a timely manner to the Director of Credit
Oversee multiple branches within your region and visit when warranted as approved by management
Travel to and attend industry credit functions approved by management
Customer Relations Responsibilities:
Develop meaningful relationships with customers by understanding their needs and managing interactions with a positive attitude
Maintain relationships with sales team and branches specifically as it relates to the status of customer accounts
Establish and maintain positive relationship/communication with other departments and branches to enhance customer service and promote organic sales growth
Obtain and provide reference requests on customers
Other:
Represent the company in a professional manner at all times ensuring quality customer service
Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
Support corporate programs, goals, and initiatives of the company
Knowledge, Skills, and Abilities:
Leadership
Organizational skills
Communication skills (oral and written)
Ability to work with and analyze numbers
General computer skills (Operating System and Microsoft office)
Change agent
Sound judgement and decision-making skills
Interpersonal skills
Time management skills (ability to multi-task)

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