Senior UX Benchmark Researcher
1 month ago
We are seeking a highly experienced Senior UX Benchmark Researcher to join our clients team dedicated to understanding and enhancing the user experience for a Copilot program. In this role, you will design and implement comprehensive research strategies, including recurring UX benchmark studies, to improve the quality and end-user experience. You will collect, synthesize, and communicate insights from both quantitative and qualitative data, conduct competitive analyses, and identify user experience opportunities.
Senior UX Benchmark Researcher
18 month contract
Remote - maybe occasional onsite work in Redmond, WA
$75/hour
Key Responsibilities:
- Research Planning and Execution: Design and execute research to evaluate the quality of the Copilot program compared with key competitors and track its evolution over time.
- Generative and Evaluative Research: Conduct qualitative, quantitative, or mixed-methods research to generate insights for the Copilot program.
- Data Analysis and Synthesis: Analyze and synthesize diverse data sources, prioritize findings, and track the impact of your research.
- Competitive Analysis: Perform competitive analysis to understand key user tasks, how competitors address user needs/goals and their effectiveness, existing pain points, and identify opportunities for innovation and improvement in our products.
- Rapid Insight Generation: Execute research and compile insights quickly to maximize impact.
Candidate Value Proposition:
- Opportunity: This role provides the unique chance to shape the future by driving critical research that informs business strategy decisions.
- Impact: Gain visibility and influence across the organization, ensuring your research directly contributes to product enhancements and user satisfaction.
Qualifications:
- Experience: Minimum 10+ years of experience in UX benchmark type research.
- Education: Advanced degree in Engineering, Social Science, or other data or research-centric field, or significant on-the-job experience.
- Skills:
- Minimum 8+ years of experience with project management, organizing, and planning.
- Minimum 8+ years of qualitative research experience, in addition to quantitative skills, for a balanced approach to research.
- Proven experience in designing and executing UX benchmarking, evaluating user experiences against industry standards, competitors, and performance metrics.
- Exceptional project management skills with keen attention to detail.
- Strong written and verbal communication skills, with the ability to present and influence data-driven decisions.
- Proficiency in qualitative research methods, insight synthesis, and generating insightful reports.
- Experience conducting competitive analysis on multiple dimensions and translating insights into actionable product improvements.
- Demonstrated industry experience in advocating for users and collaborating effectively with development teams to improve user experience based on research results or customer feedback.
Ideal Candidate Attributes:
- Experience: Experience in looking at multiple products in a competitive way.
- Skills: Strong ability to synthesize complex data into clear, actionable insights.
- Attributes: Eager to learn about user audiences, their behaviors, contexts, and motivations across all phases of the customer lifecycle and user journey. Strong empathy for users, balancing stakeholder vision and constraints.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
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