Delivery Manager
1 month ago
Title: Service Delivery Manager
Location: Orlando, FL (Hybrid Onsite- 4 days/week onsite)
Duration: 22 month initial contract
Compensation: $86-$91/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
Job Description:
Seeking a Service Delivery Manager who will under minimal levels of supervision, conduct and/or facilitate the maintenance, administration, and support of a Supply Chain Warehouse Management application portfolio
Work independently and in concert with the team and Managed Service Providers to conduct day-to-day maintenance, administration of software platform(s) and configuration updates following established procedures.
Identifies root causes of operational issues and resolves independently or through Managed Service partners.
Managing support relationships with vendors for COTS software and directing managed service partners in working with those vendors.
Collaborate closely with Business partners and Technology teams to achieve solutions to system challenges, including to plan for new projects and events, including capacity planning, monitoring, configuration, security, metrics, reporting and recovery and migration strategies.
Ensure adherence to IT Security standards and provide timely updates to IT Security activities and vulnerabilities to Technology Leadership
Provides support for multiple levels of testing prior to release of new and upgraded infrastructure, products, and/or services.
Responsible for documentation, communication, and monitoring.
Clearly communicate technical findings, issues and outcomes to other team members
Produce status reports on issues and assist in gathering metrics of incident resolution.
Qualifications:
3 -7 years of progressively related experience in Service Delivery Management and/or Application Support
Experience with project management methodologies (agile, scrum, waterfall).
Proven understanding of the Software Development Lifecycle
Experience with basic web technology management including: Domain registration, Certificate management, 3rd Party Hosting service providers, Encryption key management
Knowledge and understanding of technical architecture, application systems design and integration in a large heterogeneous enterprise environment
Strong understanding of IT Security best practices and vulnerability management
Familiarity with Cloud Hosted services like Azure, AWS,GCP, and VMWare
Proven ability to learn and apply new technologies
Effectively communicate between Managers, Architecture, Engineering, Development, and Operations as well as any other stakeholders to implement solutions
Proven experience in troubleshooting via cross-functional teams driving issues to resolution
Strong communication skills and proven ability to work in a fast paced, collaborative environment
Strong time management and prioritization skills
Experience working with vendor teams to deliver high quality results
Familiarity with: Java and .Net, SOA, Java/J2EE, XML, ProC, Pearl, HTML, PHP, JSP, open source, GIT, HP ALM, UC4, Version One, Middleware familiarity with Websphere/Weblogic/Apache TomCat , MQ, Application Server, Rules Engine, and Oracle programming methodologies, Working knowledge of both Oracle and Microsoft SQLServer Db's, Enterprise operating systems ( Windows, Unix and Linux )
Preferred qualifications:
Knowledge of Supply chain and logistics systems, processes
Knowledge of Jira and Agile methodologies.
Knowledge of network connectivity and wireless technologies.
Knowledge of mobile computing platforms.
Experience with ServiceNow, Salesforce, or similar
Our benefits package includes:
Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
…and much more
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at (url removed).
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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