Customer Care Representative

3 months ago

Reno, United States Henry Schein Full time

Customer Care Representative - Federal page is loaded **Customer Care Representative - Federal**

**Customer Care Representative - Federal**

locationsReno - NV time typeFull time posted onPosted 6 Days Ago job requisition idR119145 **JOB OVERVIEW:** This position is responsible for providing internal support and builds relationships with assigned customers or groups of customers and/or Sales Consultants. Builds relationships by assisting them in their efforts to meet their goals and objectives by promoting efficiency and expediting requests to increase satisfaction. **KEY RESPONSIBILITIES:** 55 Receives telephone calls, e-Mails and faxes from customers and sales team to answer inquiries on various issues, including orders, invoices, and shipments. Processes return authorizations, traces customer order shipments and researches and resolves short shipment claims. Applies customer credit card payments, spreads unapplied cash and credits as requested by the customer. 10 Processes orders and order cancellations as requested by the customer or Sales Team. Enters in new quotes and bids for current customer and prospects. 5 Performs customer account maintenance (changes address, changes account name/doctor name, open and close accounts) as requested and in accordance with policies and procedures. Utilizes Siebel for alert comments to flag and identify assigned accounts. 5 Builds customer relationships by accommodating customers requests relating to reasons they have been designated to Customer Care. Provides promotional information and services to customers and Sales Consultants 5 Interacts with Distribution Centers regarding post-order inquiries, such as requesting shelf checks to ensure product availability, inquiries on lot numbers, order revisions and expediting orders. 5 Notifies Sales Team, Sales Management and department managers of unusual customer concerns that may require additional support or attention 5 Contacts manufacturers for warranty, product, technical, drop ship and return information 5 Participates in training sessions, in-services and meetings to enhance skills, system use and product knowledge 5 Participates in special projects **MINIMUM WORK EXPERIENCE:** Typically 4 or more years of related experience. **PREFERRED EDUCATION:** Typically High School education, vocational training and/or on-the-job training. Bachelors degree preferred. **GENERAL SKILLS & COMPETENCIES:**

* Excellent time management skills and the ability to prioritize work

* Very good attention to detail and accuracy

* Customer service oriented and ability to work with and resolve complex issues

* Ability to plan and arrange activities

* Excellent interpersonal communication skills

* Excellent written and verbal communication skills

* Ability to maintain confidential and highly sensitive information

* Ability to work in a team environment

* Ability to multi-task

* Ability to manage conflict

* Capacity to work effectively under pressure

* Analytical thinking

* Oversee small to medium sized projects

* Identify and recommend continuous improvement opportunities

* Establish productive working relationships at multiple levels within the organization

**SPECIFIC KNOWLEDGE & SKILLS:**

* Strong selling, customer service and negotiation skills

* Good telephone etiquette

* Ability to answer a high volume of calls and prioritize tasks

* Effective dispute resolution

* Ability to learn applicable computer systems

**TRAVEL / PHYSICAL DEMANDS:** Travel typically less than 10%. Office environment. No special physical demands required. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Henry Schein, Inc. (Nasdaq: HSIC) is a solutions company for health care professionals powered by a network of people and technology. With approximately 21,000 Team Schein Members worldwide, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. Our Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental and medical laboratories, government and institutional health care clinics, as well as other alternate care sites.

Henry Schein operates through a centralized and automated distribution network, with a selection of more than 120,000 branded products and Henry Schein private-brand products in stock, as well as more than 180,000 additional products available as special-order items.

A FORTUNE 500 Company and a member of the S&P 500 index, Henry Schein is headquartered in Melville, N.Y., and has operations or affiliates in 32 countries and territories. The Company's sales reached $10.1 billion in 2020, and have grown at a compound annual rate of approximately 12 percent since Henry Schein became a public company in 1995.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of , as a result of a physical or mental impairment, you can request reasonable accommodations.

Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

US Candidates: jobsupport@henryschein.com

UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk

  • Service Customer Care Representative

    2 months ago

    Reno, United States Crown Equipment Full time

    Process incoming calls from both Crown customers and Service Technicians Dispatch technicians Enter technician payroll hours Process parts and service billing Create daily work orders Maintain records and files Assist other departments as needed Qual Customer Care, Representative, Service, Manufacturing, Retail, Technician

  • Service Customer Care Representative

    2 months ago

    Reno, United States Crown Equipment Full time

    Service Customer Care Representative Location: Reno, NV, US, 89511 **Company Description:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network...

  • Service Customer Care Representative

    2 months ago

    Reno, United States Crown Equipment Corporation Full time

    Company Description:  Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of...

  • Customer Service Representative

    2 months ago

    Reno, United States Hometown Health Full time

    **Customer Service Representative** Requisition ID: 165603 Department: 110630 Contact Center Facility: Renown Health Schedule: Full Time Shift: Varies Category: Clerical & Administrative Support Location: Reno,NV Position Overview Benefits **Position Purpose** This position will act as a liaison between Hometown Health and its consumers and customers...

  • Customer Engagement Representative 1

    4 weeks ago

    Reno, United States Renown Health Full time

    This position represents the front door of the organization to ensure health care is received timely with an exceptional customer experience. This position will act as a liaison, primarily a patient advocate, between Renown, Hometown Health, its cust Customer Engagement, Representative, Engagement, Customer Experience, Healthcare, Customer Service, Retail

  • Customer Service Representative

    3 weeks ago

    Reno, United States Serondanetwork Full time

    Customer Service Representative Pattern Promotions - Think Tell Junction Location: Reno, NV Job Type: Full-time (38 hours per week) Salary: $3,600 to $4,200 per month About Us: At Think Tell Junction, we believe in creating future managers. We offer all of our collaborators an equal opportunity to progress their careers to a higher level. Great work comes...

  • Customer Service Representative

    3 weeks ago

    Reno, United States Pacific Office Automation Full time

    We are looking to hire an Customer Service Representative at our office in Reno, NV. If you have a passion for customer service, are organized, and love working in a team player environment, we want to hear from you! Essential Job Duties Source warm Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Customer Engagement Representative 1

    3 weeks ago

    Reno, United States Renown Health Full time

    Position Purpose This position represents the front door of the organization to ensure health care is received timely with an exceptional customer experience. This position will act as a liaison, primarily a patient advocate, between Renown, Hometown Health, its customers, and community members by processing requests, complaints, concerns, providing...

  • Customer Service Representative

    3 weeks ago

    Reno, United States Pattern Promotions Full time

    Customer Service Representative Pattern Promotions - Think Tell JunctionLocation: Reno, NV Job Type: Full-time (38 hours per week) Salary: $3,600 to $4,200 per month About Us: At Think Tell Junction, we believe in creating future managers. We offer all of our collaborators an equal opportunity to progress their careers to a higher level. Great work comes...

  • Customer Service Representative

    3 weeks ago

    Reno, United States INTEGR8STAFF LLC Full time

    Job Title – Customer Service Representative Location – Reno, NV Onsite, Full Time, Temp to Hire Pay - $18hr+ DOE Job Summary of the Customer Service Representative position The Customer Service Representative is responsible for handling inquiries via phone and e-mail, processing orders accurately, promptly and efficiently, as well as resolving...

  • Customer Service Representative

    3 weeks ago

    Reno, United States Pattern Promotions Full time

    Job DescriptionJob DescriptionCustomer Service Representative Pattern Promotions - Think Tell JunctionLocation: Reno, NVJob Type: Full-time (38 hours per week)Salary: $3,600 to $4,200 per monthAbout Us:At Think Tell Junction, we believe in creating future managers. We offer all of our collaborators an equal opportunity to progress their careers to a higher...

  • Customer Service Representative

    1 month ago

    Reno, United States Expeditors Full time

    Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors culture. KEY RESPONSIBILITIES:Ensure smooth and timely shipment process flow. Ensure accur Customer Service Representative, Customer Service, Compliance Specialist, Representative, Operations, Retail

  • Customer Service Representative

    3 months ago

    Reno, United States Dorman Products Full time

    **Customer Service Representative** **Location:** Reno, NV, US As a Customer Service Representative for Dorman Products at our Powertrain Industries location, you will be responsible for the complete handling of customer orders and answering technical questions. **PRIMARY DUTIES:** Fulfill promises made to customers 100% of the time or notify them of...

  • Customer Service Representative

    2 months ago

    Reno, United States Hometown Health Full time

    **Customer Service Representative Remote** Requisition ID: 163965 Department: 110630 Contact Center Facility: Renown Health Schedule: Full Time Shift: Varies Category: Clerical & Administrative Support Location: Reno,NV Position Overview Benefits **Position Purpose** This position will act as a liaison between Hometown Health and its consumers and...

  • Customer Service Representative

    1 week ago

    Reno, Nevada, United States Fresh Form Draft Full time

    Customer Service RepresentativeDepartment: Fresh Form Draft Employment Type: Full Time Location: Remote Compensation: $35,520 - $40,320 / month Overview At Fresh Form Draft, we are seeking a dedicated Customer Service Representative to enhance our customer experience. Role Overview: The Customer Service Representative will manage both incoming and outgoing...

  • Customer Service Representative

    2 months ago

    Reno, United States U-Haul Full time

    **job category research study** We want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience. Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job classifications. **Customer Service Representative NOW HIRING!** ***IMMEDIATE...

  • Customer Service Representative

    3 weeks ago

    Reno, United States Best Buy Full time

    As a Customer Advisor (Customer Service Representative), you bring our mission to life by making meaningful connections with our senior-aged customers and their caretakers. You will assist with a wide variety of call types including billing, account support, conversational troubleshooting, and helping our customers connect with their health and safety...

  • Customer Service Representative

    23 hours ago

    Reno, Nevada, United States Curate Corp Voice Full time

    Job Description**Job Title:** Customer Service Representative**Location:** Reno, NV**Job Type:** Full-time**Job Summary:**We are seeking a friendly and customer-focused Customer Service Representative to provide exceptional service, answer inquiries, resolve issues, and offer product or service information. Your primary goal is to ensure customer...

  • Customer Service Representative

    2 weeks ago

    Reno, United States Curate Corp Voice Full time $17 - $25

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Reno, NVJob Type: Full-TimeDepartment: Customer ServiceJob Summary:We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your...

  • Customer Service Representative

    3 weeks ago

    Reno, United States Southern California Veterinary Dental Specialties Inc Part time $20 - $24

    Job DescriptionJob DescriptionVeterinary Dental Specialties (VDS) – Reno is seeking a skilled and professional Customer Service Representative (CSR). We proudly serve our community with the best dental pet care possible. We pride ourselves on our outstanding customer service and our excellent patient and customer care.As a CSR, you will play an integral...