Patient Service Rep.

2 weeks ago

Tacoma, Washington, United States Olympic Sports & Spine Full time
Patient Service Representative - Float.

PSR Float provides "fill-in" coverage at all 20 clinics.

Olympic Sports & Spine (OSS) is looking for a Patient Service Representative - Float. Do you enjoy working with and meeting diverse groups of people, and do you acclimate quickly to new work environments? Are you a proactive medical scheduler experienced in resolving scheduling issues effectively? And do you think "delivering excellent customer service" is more than just a tagline? Then you must be looking for a company like Olympic Sports & Spine.

Olympic Sports & Spine (OSS) is committed to providing quality customer service and care to our patients and being a great employer to our employees. All PSRs receive a comprehensive training program and ongoing support. In addition, OSS is offering an $8,000 pay differential for this position to reflect our appreciation and understanding of what it takes to work at any OSS location.

SUMMARY OF DUTIES: Process all activity related to OSS's patient services. Patient service functions supported include patient phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. In addition, PSR will perform other daily operating functions associated with the front desk position.

Manage all aspects of high-volume patient scheduling
  • Receive incoming patient phone calls.
  • Collect necessary information from patients for treatment and billing purposes.
  • Verify insurance and obtain necessary authorizations if required.
  • Fax appropriate paperwork to referral sources.
  • Scan documents into the patient's account.
  • Build and maintain all patient charts.
  • Collect any money owed from patients, balance all money nightly, and print reports.
  • Maintain statistical log sheets daily to include all follow-ups.
  • Pull charts for the next day's appointments and make reminder calls
  • Work on the Patient Issue Listing and task list daily to resolve all issues.
  • Communicate with OSS staff through Outlook email.
  • Communicate closely with billing and treating staff to resolve any patient issues.
  • Open and sort mail daily.
  • Perform related duties as required.
  • Participate in educational activities and attend monthly staff meetings.
  • Open and sort mail daily.
  • Perform related duties as required.
  • Participate in educational activities and attend monthly staff meetings.
Our clinics are fun and full of supportive colleagues who all share an interest in creating the best possible place to work. Coverage assignments can be as short as one day or several months. However, this is a full-time position, 40 hours per week are guaranteed. This job requires working Monday - Friday (no weekends); work hours may vary but will begin no earlier than 7:20 am and end no later than 6:20 pm.

We offer competitive salaries and excellent benefits. Check out our benefits page for more information about our Benefits and Rewards.

Equal Opportunity Statement

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Education/Experience: Minimum High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience

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