Patient Service Rep.

4 weeks ago

Tacoma, Washington, United States Olympic Sports & Spine Full time
Patient Service Rep. Olympic Sports & Spine (OSS) seeks a full-time proactive customer service-driven PSR to join our fast-paced Tacoma Mall Blvd. clinic. The schedule is Monday - Friday , either from 8:30 a.m. - 5:30 p.m. or 9:00 a.m. - 6:00 p.m. At OSS, we are committed to providing quality customer service and care to our patients and being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share an interest in creating the best possible place to work. In addition, our experienced staff provides ample training and ongoing support . SUMMARY OF DUTIES: Process all activity related to OSS's patient services. Patient service functions supported include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position. JOB RESPONSIBILITIES:
  • Manage all aspects of high-volume patient scheduling.
  • Receive incoming patient phone calls.
  • Collect necessary information from patients for treatment and billing purposes.
  • Verify insurance and obtain necessary authorizations if required.
  • Fax appropriate paperwork to referral sources.
  • Scan documents into the patient's account.
  • Build and maintain all patient charts.
  • Collect any money owed from patients, balance all money nightly, and print reports.
  • Maintain statistical log sheets daily to include all follow-ups.
  • Pull charts for the next day's appointments and make reminder calls.
  • Work on the patient issue listing and task list daily to resolve all issues.
  • Communicate with OSS staff through Outlook email.
  • Communicate closely with billing and treating staff to resolve all patient matters.
  • Open and sort mail daily.
  • Perform other related duties as required.
  • Participate in educational activities and attend monthly staff meetings.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Knowledge of insurance and the verification process.
  • Knowledge of computer programs.
  • Knowledge of business office procedures.
  • Ability to operate a computer, scanner, fax/copy, and basic office equipment.
  • Ability to operate a multi-line telephone system.
  • Effective oral and written communication with patients, staff, insurers, and referral sources.
  • Ability to read, understand, and follow oral and written instructions.
  • Must be well organized, detail-oriented, and able to prioritize Tasks.
BENEFITS: Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Education/Experience: High School graduation or equivalent AND two years of experience in an appropriately related position OR Equivalent education/experience. Olympic Sports & Spine

  • Patient Service Rep.

    1 day ago

    Tacoma, Washington, United States Olympic Sports & Spine Full time

    Experienced Patient Service Rep.Olympic Sports & Spine (OSS) is seeking an Experienced Patient Service Rep. to join our dynamic Spanaway clinic. Olympic Sports & Spine (OSS) is committed to providing quality customer service and care to our patients and being a great employer to our employees. This is a full-time position with full benefits, and the schedule...

  • Patient Service Rep

    1 day ago

    Tacoma, Washington, United States Olympic Sports & Spine Full time

    Experienced Patient Service Rep.Olympic Sports & Spine (OSS) is seeking an Experienced Patient Service Rep. to join our dynamic Spanaway clinic. Olympic Sports & Spine (OSS) is committed to providing quality customer service and care to our patients and being a great employer to our employees. This is a full-time position with full benefits, and the...

  • Patient Service Rep.

    3 days ago

    Tacoma, Washington, United States Olympic Sports & Spine Full time

    Job Description Job Description Patient Service Rep.Olympic Sports & Spine (OSS) seeks a full-time proactive customer service-driven PSR to join our Tacoma Mall Blvd. clinic. The schedule is Monday - Friday, from 8:30am - 5:30 pm.At OSS, we are committed to providing quality customer service and care to our patients and being a great employer to our...

  • Patient Service Rep.

    2 days ago

    Tacoma, Washington, United States Olympic Sports & Spine Full time

    Patient Service Rep.Olympic Sports & Spine (OSS) seeks a full-time proactive customer service-driven PSR to join our Tacoma Mall Blvd. clinic. The schedule is Monday - Friday, from 8:30am - 5:30 pm.At OSS, we are committed to providing quality customer service and care to our patients and being a great employer to our employees. Our clinics are fun and full...

  • Patient Service Rep. Tacoma Allenmore

    2 weeks ago

    Tacoma, Washington, United States Olympic Sports & Spine Full time

    Patient Service Rep. - Tacoma Allenmore Olympic Sports & Spine (OSS) seeks a full-time proactive customer service-driven PSR to join our fast-paced Tacoma Allenmore clinic. The schedule is Monday - Friday, must be available between the hours of 7:00 a.m. and 6:00 p.m.At OSS, we are committed to providing quality customer service and care to our patients and...

  • Patient Service Rep. Tacoma Allenmore

    2 days ago

    Tacoma, Washington, United States Olympic Sports & Spine Full time

    Patient Service Rep. - Tacoma Allenmore Olympic Sports & Spine (OSS) seeks a full-time proactive customer service-driven PSR to join our fast-paced Tacoma Allenmore clinic. The schedule is Monday - Friday, must be available between the hours of 9:00 a.m. and 6:00 p.m. At OSS, we are committed to providing quality customer service and care to our patients and...

  • Patient Access Rep

    10 hours ago

    Tacoma, Washington, United States Unavailable Full time

    OverviewIn 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300...

  • Patient Access Rep

    2 weeks ago

    Tacoma, Washington, United States CommonSpirit Health Full time

    Overview: In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly...

  • Patient Access Rep

    5 hours ago

    Tacoma, Washington, United States Franciscan Medical Group Full time

    Overview In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly...

  • Patient Service Rep.

    2 weeks ago

    Tacoma, Washington, United States Olympic Sports & Spine Full time

    Patient Service Rep.Olympic Sports & Spine (OSS) seeks a full-time proactive customer service-driven PSR to join our fast-paced Tacoma Mall Blvd. clinic. The schedule is Monday - Friday, either from 8:30 a.m. - 5:30 p.m. or 9:00 a.m. - 6:00 p.m.At OSS, we are committed to providing quality customer service and care to our patients and being a great employer...

  • Patient Service Rep.

    2 days ago

    Tacoma, Washington, United States Olympic Sports & Spine Full time

    Patient Service Rep.Olympic Sports & Spine (OSS) seeks a full-time proactive customer service-driven PSR to join our Tacoma Mall Blvd. clinic. The schedule is Monday - Friday, from 8:30am - 5:30 pm.At OSS, we are committed to providing quality customer service and care to our patients and being a great employer to our employees. Our clinics are fun and full...

  • Patient Service Rep.

    2 weeks ago

    Tacoma, Washington, United States Olympic Sports & Spine Full time

    Patient Service Representative - Float. PSR Float provides "fill-in" coverage at all 20 clinics.Olympic Sports & Spine (OSS) is looking for a Patient Service Representative - Float. Do you enjoy working with and meeting diverse groups of people, and do you acclimate quickly to new work environments? Are you a proactive medical scheduler experienced in...

  • Patient Service Rep.

    3 weeks ago

    Tacoma, Washington, United States SimplyApply Full time

    Patient Service Representative - Float.PSR Float provides "fill-in" coverage at all 20 clinics.Olympic Sports & Spine (OSS) is looking for a Patient Service Representative - Float. Do you enjoy working with and meeting diverse groups of people, and do you acclimate quickly to new work environments? Are you a proactive medical scheduler experienced in...

  • Patient Service Rep.

    3 weeks ago

    Tacoma, Washington, United States Olympic Sports & Spine Full time

    Patient Service Representative - Float.PSR Float provides "fill-in" coverage at all 20 clinics.Olympic Sports & Spine (OSS) is looking for a Patient Service Representative - Float. Do you enjoy working with and meeting diverse groups of people, and do you acclimate quickly to new work environments? Are you a proactive medical scheduler experienced in...

  • Patient Service Rep.

    2 weeks ago

    Tacoma, Washington, United States Olympic Sports & Spine Full time

    Patient Service Representative - Float. PSR Float provides "fill-in" coverage at all 20 clinics. Olympic Sports & Spine (OSS) is looking for a Patient Service Representative - Float. Do you enjoy working with and meeting diverse groups of people, and do you acclimate quickly to new work environments? Are you a proactive medical scheduler experienced in...

  • Patient Service Rep.

    2 days ago

    Tacoma, Washington, United States Olympic Sports & Spine Full time

    Patient Service Representative - Float. PSR Float provides "fill-in" coverage at all 20 clinics.Olympic Sports & Spine (OSS) is looking for a Patient Service Representative - Float. Do you enjoy working with and meeting diverse groups of people, and do you acclimate quickly to new work environments? Are you a proactive medical scheduler experienced in...

  • Customer Service Rep

    4 weeks ago

    Tacoma, Washington, United States Domino's Pizza LLC Full time

    Domino's - 3735 S Pine St [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, preparing, and maintaining the front of the store; Ensure orders...

  • Customer Service Rep

    4 weeks ago

    Tacoma, Washington, United States Domino's Pizza LLC Full time

    Domino's - 615 Pioneer Way [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, preparing, and maintaining the front of the store; Ensure orders...

  • Patient Access Rep

    1 day ago

    Tacoma, Washington, United States Unavailable Full time

    OverviewMake a Difference in Patient Care: Join Our Team as a Patient Access Representative in Tacoma, WAAre you a compassionate and detail-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where you can directly impact the patient experience? If so, we invite you to join our team at...

  • Patient Access Rep

    2 days ago

    Tacoma, Washington, United States Virginia Mason Franciscan Health Full time

    OverviewMake a Difference in Patient Care: Join Our Team as a Patient Access Representative in Tacoma, WAAre you a compassionate and detail-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where you can directly impact the patient experience? If so, we invite you to join our team at...