Customer Service Representative

2 days ago

Pittsburgh, United States LANXESS Americas Full time
Employee Type: Regular

Who we are

LANXESS is a leading specialty chemicals company with sales of EUR 6.7 billion in 2023. The company currently has about 12,800 employees in 32 countries. Our core business is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS is listed in the leading sustainability indices Dow Jones Sustainability Index (DJSI World and Europe) and FTSE4Good.

Job Highlights

  • Plans, executes expedient and efficient processing of customer orders along with accuracy in the SAP system to ensure products are delivered to LANXESS' customers on time and without problems. This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements, verifying price and incoterms on purchase orders
  • Timely and accurate processing of customer orders to invoice completion
  • Develops strong working relationships with external customers
  • Liaison to the Business Line Sales/Product Management for forecast and customer needs
  • Provide and follow up for all customer related issues, leading to a high degree of Customer Satisfaction
  • Coordinates shipping and delivery between customers and plants. This requires knowledge of LANXESS logistics procedures, transportation methods, and regulations
  • Reviews requests for special pricing for consistency, alignment with current freight and payments terms, and proper approvals. Submits price in SAP with zero errors
  • Investigates and resolves customer deductions; identifies and corrects contributing factors to avoid future deductions
  • Reports inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner. Timely assignment of available inventory to comply with LANXESS transportation warehousing lead times and meet with customer's delivery requirements. May include discussions with management and/or sales to review changes in customer's demands or deviations of requirements
  • Registers customer complaints in the IQOS database and provides corrective actions for problems encountered in shipping, billing and inventory. Enters SCAR/CAR as required for internal and external supplier non-compliance issues
Requirements
  • 3-5 Years Professional Experience
  • BS degree in Business, Logistics, or Supply Chain or equivalent business or industry experience
  • Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment. Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.
  • The position requires strong organizational, communication and time management skills. Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical.
  • Ability to quickly grasp general business and market information as well as related technical information regarding Lanxess products to serve as a department resource.
  • International logistics operations experience and knowledge of export compliance regulations are a plus
What we offer you
  • Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
  • Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
  • Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global "Xwork" program, we offer flexible working arrangements in all countries in which we operate.
  • Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
  • Diversity: LANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, gender identity, sex, sexual orientation, age, social class, physical ability or attributes, religion, national origin, veteran status and political beliefs.


LANXESS has a value-based performance culture. We are seeking a range of human interests, backgrounds, and experiences that can be engaged to achieve respect, ownership, trust, professionalism, integrity and healing across all sectors.

We are looking to find diverse and talented people to join our team. Studies have shown that some individuals are less likely to apply if they do not meet 100% of the criteria. We are looking to equalize the gap If you are excited about this role but your past experiences do not align perfectly with every qualification, we encourage you to apply. We will look to assess your talent against our competencies, values and requirements to get the best organizational fit. You might be the right candidate for this or other roles we have available

Join the LANXESS team

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